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Self Reliance Supervisor - WEL

Posting Begin Date: 2025/10/27

Posting End Date: 2025/11/10

Category: Customer Service

Work Type: Full Time

Minimum Salary: 27.12

Maximum Salary: 27.70

Pay Rate Type: Hourly

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho Department of Health and Welfare, Division of Welfare is currently recruiting for a Self-Reliance Supervisor in the Child Support Services program. The schedule will be Monday through Friday, 8am to 5pm with holidays off. Successful candidates will need to plan to work in the office inBoise.These positions provide accountability and support to staff working in high volume, high stress work environments assisting customers for various services related to child support obligations. The Child Support Services program works with families via telephone to establish paternity for their children, works with attorneys to get child support orders, if needed, or identifies if orders already exist. They keep financial records of child support obligations, and ensure compliance with court orders by collecting and enforcing child support debts.

This position is not eligible for telework.

The successful applicant will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

+ We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit at retirement.

+ 11 paid holidays

+ Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

+ Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

+ Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)

+ 2 voluntary supplemental retirement plans including both pre-tax and Roth options

+ Deferred compensation plan

+ Life insurance for self, spouse, and children

+ Short and long-term disability insurance

+ Flexible Spending Accounts (FSA)

+ Wide variety of training opportunities

+ Some positions offer flexible hours and/or telecommuting

+ Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider

+ Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

+ Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EXAMPLE OF DUTIES:

+ Hires, trains, evaluates and supervises staff in achieving performance goals and expectations.

+ Monitors work volume and makes adjustments in assignments to meet customer needs.

+ Works closely with program manager in program administration.

+ Works collaboratively with other supervisors in the unit.

+ Provides program consultation to staff and customers.

+ Recommends automated system modifications.

+ Recommends budget and staffing needs, coordinates unit activities with other units and agencies.

+ Monitors calls, actions and work volume; advises and assists staff.

+ Ensures established metrics are achieved within team.

+ Develops, implements, and ensures compliance with corrective action methods.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

+ Good knowledge of applying federal and state rules and regulations to specific situations to determine the next course of action. Typically gained by one year of experience as a Self-Reliance Specialist, or equivalent (e.g., Welfare Eligibility Examiner or Public Assistance Eligibility Examiner),

+ Good knowledge of current welfare program and their associated automated data processing systems. Typically gained by one year of experience with current welfare programs and their associated data processing systems.

+ Experience as a Self-Reliance Specialist, or the equivalent providing technical assistance to staff. Typically gained by at least one year experience as a self-reliance specialist or equivalent providing technical assistance, coaching, and/or mentoring staff.

+ Supervisory experience, or the equivalent educational experience, demonstrating the ability to manage work, people and performance. Typically gained by a minimum of one year of supervisory experience which could have included the following tasks: providing work assignments, direction and monitoring of staff, responsibility for hiring employees, preparing performance evaluations and managing performance, handling grievances and/or participating in problem solving procedures; OR completion of two classes or seminars (of more than one day) specifically covering supervisory practices; OR completion of a college course covering supervisory practices and at least six months of work experience that involved providing work assignments, direction and monitoring of staff, responsibility for hiring employees, preparing performance evaluations and managing performance, handling grievances and/or participating in problem solving procedures.

Learn About a Career with DHW (https://healthandwelfare.idaho.gov/about-dhw/dhw-careers)

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected] (http://[email protected]/)

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.