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Senior Salesforce Administrator, Revenue Operations

New York, New York

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Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values (https://www.justworks.com/careers#values)

If this sounds like you, you’ll fit right in.

Who You Are

Are you a detail-oriented Salesforce Administrator with a passion for building elegant, scalable solutions that empower revenue teams? Do you excel at translating business needs into technical realities within the Salesforce ecosystem? If you are a proactive problem-solver who thrives on owning solutions, ensuring data integrity, and enabling users to succeed, then this is the role for you. We are seeking a Salesforce Administrator to be a cornerstone of our RevTech team, ensuring our core CRM is not just functional, but a powerful engine driving our growth.

Your Role

As a Salesforce Administrator, you will be the backbone of our revenue technology stack. You will act as the primary owner for all non-Apex developed solutions, from initial problem definition to final implementation. Serving as a key technical partner to our Salesforce Product Manager, you will ensure business needs are effectively translated into scalable platform enhancements. You will work closely with stakeholders in Sales, Marketing, and Customer Success to support daily operations, troubleshoot issues, and continuously improve the platform to meet our evolving business objectives.

What You Will Work On

+ Product Partnership & Solution Design: Partner closely with the RevTech leadership and Salesforce Product Manager to manage the intake process for new requests. For all Salesforce-related revenue capabilities that do not require custom code, you will own the problem definition and requirements gathering, ensuring clear, actionable plans are developed, documented, and aligned with strategic priorities.

+ Declarative Development & Ownership: Own and manage all aspects of declarative development. Build and maintain robust solutions using Flow, validation rules, page layouts, and custom objects to automate and enhance business processes. You will be the go-to expert for all non-Apex developed features within our Salesforce instance.Third-Party Application Management: Take full ownership of the configuration and point-and-click administration for third-party applications owned by the Revenue team (e.g., Gong, Clay, etc.). You will ensure these tools are effectively integrated, maintained, and optimized to support our business processes.

+ Core Salesforce Administration: Manage all day-to-day aspects of user and license management, roles, profiles, permission sets, and security settings to ensure platform integrity. Develop and maintain technical documentation and training materials to empower our end-users.

+ Process Improvement: Collaborate with stakeholders to gather requirements, identify pain points, and proactively recommend and implement system enhancements and process improvements.

How You Will Do Your Work

As a Salesforce Administrator, how you achieve results is critical to your success. In this role, your technical expertise and collaborative spirit will be anchored in the following competencies:

+ Technical Problem-Solving: Utilize your deep Salesforce knowledge to diagnose complex issues, develop creative and sustainable solutions, and enhance operational efficiency.

+ Stakeholder Management and Collaboration: Work effectively with cross-functional teams and your RevOps counterparts, translating their business needs into technical requirements and ensuring alignment on projects.

+ Clear Communication: Communicate technical concepts clearly and effectively to both technical and non-technical audiences, ensuring stakeholders understand changes and enhancements.

+ Adaptability and Resilience: Thrive in a dynamic environment, manage multiple projects and user requests simultaneously, and adapt to new challenges with a positive and proactive attitude.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

+ Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

+ Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

+ Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

+ Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

+ Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

+ 3-5+ years of hands-on Salesforce administration experience in a fast-paced environment

+ Required Certifications: Salesforce Certified Platform Administrator I, Platform Administrator II, and Salesforce Certified Business Analyst.

+ Additional certifications are a strong plus (e.g., Platform App Builder, Sales Cloud Consultant, etc.).

+ Proven experience gathering business requirements, defining problems, and translating stakeholder needs into well-documented technical solutions.

+ Deep expertise in declarative development, especially with Salesforce Flow.

+ Proven experience managing Salesforce and its integrations. Direct experience with the following is a strong plus: Gong and Clay

+ Familiarity with other common RevTech tools is beneficial (e.g., marketing automation platforms, email/cadence solutions, lead routing platforms, data enrichment tools).

+ Excellent and effective communication skills, with an emphasis on creating clear technical documentation and end-user training materials.

+ An organized, detail-oriented individual deeply invested in the data integrity of internal systems.

+ A passion for building elegant, user-friendly solutions that people love to use.

+ Experience with SQL and relational databases is a plus.

The base wage range for this position based in our New York City office is targeted at $112,500 - $123,750 per year. Final offers may vary from those listed.

#LI-Hybrid #LI-KO1

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks (https://www.justworks.com/careers#total-reward-philosophy) .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report (https://www.justworks.com/press/company-news/justworks-impact-report-2024)