"Alerted.org

Description We are looking for a dedicated Customer Service Representative to join our team in Costa Mesa, California. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and assisting with navigating our website and related tools. This is a Contract-to-Permanent position, offering an excellent opportunity for growth and long-term employment.

Responsibilities:

• Respond to a high volume of inbound customer calls daily, ensuring all inquiries are addressed promptly and professionally.

• Assist customers with navigating the company website, including locating specific information and troubleshooting login issues.

• Provide guidance to users experiencing challenges with new system features or updates.

• Maintain accurate records of customer interactions and resolutions using CRM tools.

• Collaborate with internal teams to escalate and resolve complex issues efficiently.

• Offer exceptional service to enhance customer satisfaction and build long-term relationships.

• Utilize Office Suite tools to document and manage customer data effectively.

• Stay updated on product knowledge and company processes to provide accurate information.

• Handle customer concerns with patience and professionalism, ensuring a positive experience. Requirements • Minimum of 2 years of experience in a customer service or call center role.

• Proficiency in using Microsoft Office Suite, including Word, Excel, and Outlook.

• Familiarity with CRM software; experience with Zendesk is a plus.

• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues.

• Effective communication skills, both verbal and written.

• Ability to manage multiple tasks while maintaining attention to detail.

• Basic understanding of French (Canadian) is preferred but not required.

• Strong organizational skills and a commitment to delivering excellent customer service. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .