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The University of Miami is home to over 16,000 undergraduate and graduate students from around the world. The Department of Housing and Residential Life is home to an extensive residential program featuring seven residential communities. The cornerstone of the residential program is a system of residential colleges that blend the Oxford and Cambridge tradition of live-in faculty with the American commitment to student development and academic success. Residential Colleges range in size from 400 – 700 students. The University also offers apartment-style areas housing approximately 700 - 1100 continuing students. We strive to fulfill our vision – Student Housing for Student Success.

General Description (Purpose and Function):

The live-on Assistant Director of Residential Area Operations provides leadership and oversight of housing and residential life safety initiatives, security operations, customer service, and crisis response. This role ensures a comprehensive, proactive, and responsive approach to student safety, security systems management, and emergency preparedness across residential communities especially as it pertains to our increasing number of updated and modern security systems. The Assistant Director collaborates with campus partners, supervises graduate and undergraduate level staff, and develops policies and programs that foster a safe and secure living environment. Additionally, they work collaboratively with the Residential Life Coordinator of Safety & Security on the overnight Safety & Security student staff program.

Salary Range:

$50,000 -$52,000

Leadership and Training:

+ Directly supervise two Graduate Assistant Security Coordinators, offering guidance, support, and development opportunities.

+ Lead the design, implementation, and facilitation of training programs, presentations, and resources for all HRL student staff, with a focus on crisis response protocols and best practices.

+ Ensure student staff adhere to University and Departmental policies and procedures, particularly regarding crisis management and response.

+ Contribute to student staff development by assisting with recognition initiatives, performance evaluations, and the hiring process within the residential area operations team.

+ Actively participate in Residential Life meetings, trainings, and professional development opportunities.

+ Provide assistance to the Residential Life Coordinator for Safety & Security as needed, supporting projects and initiatives as directed by the Associate Director of Residential Area Operations.

+ Attend HRL and University special events such as trainings, orientation, etc. as directed by the Associate Director of Residential Area Operations.

+ Attend monthly HRL Safety & Security meetings and special events as assigned by the Associate Director of Residential Area Operations.

Crisis Response:

+ Assumes weekday, weekend, and holiday/vacation duty coverage of campus through serving in the professional staff on-call duty rotation to provide appropriate crisis response for all on campus residents. Crisis response is of a high volume and level. Opportunity to move to a second tier of leadership duty response.

+ Creates and maintains procedures for all security systems including but not limited to CCTV, access systems, door prop panels, panic buttons, and proxiguard.

+ Provides leadership, training, scheduling and accountability for all student staff crisis response. Provide initial in-person response to duty calls placed during the hours in which the incumbent in this position is at work. This responsibility includes responding to emergencies, health and wellness concerns, and student conduct incidents.

+ Review and update all standard operating policies and procedures related to on-call response for student staff.

+ Provide accurate reports related to duty and crisis incident response.

+ Assist in enforcing University policies, procedures, and behavioral expectations of residents.

+ Participate in administrative room searches performed in conjunction with the Administrator on-duty or another authorized staff member of Housing and Residential Life and/or the Division of Student Affairs.

+ Manage, update, and communicate the restricted access list. Address issues involving trespassing and administrative access restrictions.

Education and Outreach:

+ Conduct outcomes-based educational programs and outreach to students during the evening and/or overnight hours on the topics of safety and security.

+ Communicate directly with students to help them maintain a safe environment.

+ Oversee semi-annual fire drills performed in Housing under the supervision of the security staff in conjunction with UMPD, CGFD, and UM Facilities.

+ Oversee design, training and implementation of semi-annual Health & Safety Inspections of Residential Areas.

+ Collaborate with campus partners to support education and programming efforts related to alcohol and drug use, Title IX, safety, emergency awareness, security, wellbeing, etc.

Other Duties:

+ Provide support to the Residential Life Coordinators and Safety & Security staff in facilitating the evening operations of the residential areas including office management, facility maintenance, space management, customer service, and safety and security procedures and protocols.

+ Assist in the opening and closing of student housing complexes.

+ Assist in the operations of the residential areas in the event of a hurricane or other large-scale natural or manmade disaster that threatens normal operations of the University.

+ Oversee data collection and analysis of topics within the office of Residential Area Operations.

+ Assist with administrative operations such as procurement, reporting, evaluations, and special projects assigned by the Associate Director of Residential Area Operations.

Systems Management:

+ Manage and enhance security infrastructure, including CCTV, access control, proxiguard, and panic button systems.

+ Develop procedures, protocols, and training for the use of security systems and response to related incidents.

+ Lead initiatives for new security technologies, such as door prop panels and integrated access dashboards.

+ Oversee all building entry points and monitoring systems, including emergency exits, alarmed doors, doorbells, and related components.

+ Advance the use of security systems to maintain or increase security levels while increasing personnel efficiencies, addressing challenges in recruitment and retention, and potentially reducing personnel costs.

+ The position utilizes the following software platforms:

+ StarRez

+ VMS - Qognify

+ Maxient

+ Microsoft Office

+ Qualtrics

+ CS Gold

+ Onity

+ Workday

+ When I Work

Knowledge, Skills, and Abilities:

+ Supervisory experience with student staff

+ Strong administrative and problem-solving skills

+ Exceptional written and oral communication skills

+ Strong interpersonal, communication, and mediation skills

+ Ability to develop and maintain positive working relationships

+ Demonstrated skills in managing crisis situations

+ Ability to work independently and autonomously without daily direct supervision

+ Possess the physical, mental, and emotional ability to work long and irregular hours, occasionally involving emotional stress, and often including interruptions to normal work and unpredictable work challenges

Education Requirements (Essential Requirements):

+ Master’s degree required

Work Experience Requirements (Essential Requirements):

+ Minimum of three (3) years of full-time experience working in a college or university housing and residential life setting or similar applicable experience

+ Experience as a student employee in Housing and Residential Life (resident assistant, security assistant, etc.) is desirable

Work Schedule:

+ Monday-Friday roughly following second shift hours sometime between 2:00pm-12:00am

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A8