"Alerted.org

We’re seeking a Senior Customer Service Representative to support one of our largest utility accounts! As a Sr. CSR, you will serve as a key liaison between our customer, vendors, and internal sales teams—managing order accuracy, resolving discrepancies, expediting shipments, and ensuring on-time delivery. You will handle quote requests, analyze vendor pricing, and evaluate margins to support competitive bids and profitable sales decisions. You will spend a large portion of your time with Excel-based data analysis, comparing multiple datasets for forecasting and performance insights. This is an office-based role ideal for someone who enjoys detail-oriented work, thrives in a high-volume email environment, and is eager to grow into a future sales or account management role.

Responsibilities:

+ Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.

+ Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.

+ Mentor and give direction to team members and provide training on best practices.

+ Process payments for cash account customers.

+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

+ Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

+ High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred

+ 5+ years of relevant experience

+ Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes

+ Solid interpersonal skills that allow one to work effectively in a diverse working environment

+ Able to effectively communicate both verbally and in writing

+ Able to work well under pressure

+ Strong attention to detail

+ Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times

+ Proficient computer skills including familiarity with MS Word, Excel, and e-mail

\#LI-KB1

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive. ​

Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!​

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​

_Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​_

_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._