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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Airfreight Operational Care team leader is responsible to manage the day-to-day operation and Operational Care Team, to deliver excellent, customer-centric operational execution while maximizing profitability. The development of Airfreight operations, enhancing operational capabilities between cost-efficiency and high-quality processing are an important function of the role. The Operational Care team leader is directly involved in driving business development by managing solutions and costs through carrier/partner engagement. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

How you create impact

+ To lead the Operational Care center team under their direct management

+ To ensure operational excellence through high-quality shipment/process management

+ To monitor operational performance and increase data and execution quality according to all KN requirements

+ To resolve problems escalated by a team member or any other stakeholder, sustainability

+ To maximize profitability through cost optimization

+ To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed

+ To contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient operation

+ To optimize operations and all systems utilization, working closely with the Optimization team, to ensure the highest levels of productivity within the organization

+ To support Airfreight procurement and carrier/partner relationship management

+ To support the development of pricing strategies (liaise on pricing / RFQ preparation)

+ To closely cooperate with Customer Service and key account teams to gain specialized customer specific knowledge and to receive first-hand feedback about the OCC operational execution To support Sales and the Customer Care teams to develop new / existing customers, and during account implementation

What we would like you to bring

+ 2 to 5 years of experience in Air logistics

+ 2 to 5 years of experience in Frieght Forwarding

+ High knowledge of freight forwarding, operations and import-export regulations

+ Analytical & Organizing Skills

+ Knowledge of KN products, services, systems, processes

+ Problem Solving and Time Management

+ The Airfreight Operational Care team leader demonstrates leadership, a high degree of communication skills, commercial acumen, and must be performance driven.

+ Demonstrable change management mindset, time management skills, and a willingness to improve are essential.

+ Critical to the role is a high level of attention to details, managerial skills in organizing, planning, assigning and controlling, as well a decision making skills. Flexibility and an ability to work under pressure are necessary.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.