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Overview

• Oversee the entire order-to-cash cycle, including order management, validation, backlog management, change order handling, fulfillment coordination, and issue resolution

Responsibilities

Job Summary/Basic Function** **:

Order Management & Fulfillment

+ Oversee the entire order-to-cash cycle, including order management, validation, backlog management, change order handling, fulfillment coordination, and issue resolution

+ Partner with supply chain, production, and logistics teams to ensure on-time delivery and resolve fulfillment issues

+ Maintain accuracy and completeness of order data in ERP/CRM systems (SAP and Salesforce)

+ Provide order status reports and customer insights to sales leadership and operations

+ Develop and implement SOPs to streamline order management and improve service delivery

Customer Experience & Collaboration

+ Ensure high standards of customer satisfaction through timely resolution of inquiries and issues across all sales channels

+ Skilled at handling escalations, problem-solving, and resolving order-related customer issues

+ Communicate with external partners throughout the entire supply chain to ensure on-time delivery and maintain a high level of customer satisfaction

+ Collaborate internally with sales, product engineering, finance, credit, factories, and warehouses to communicate customer requirements

+ Maintain knowledge of products, services, policies, and procedures

+ Determine best methods to achieve customer satisfaction while adhering to company policies

Process Improvement & Adaptability

+ Able to leverage technology to enhance customer experience and streamline internal processes

+ Adapts quickly to changing customer expectations, technologies, and market conditions

+ Recommend and implement ideas for improvement to achieve work efficiencies

+ Establish and drive industry-leading KPIs, using data to identify improvement opportunities and streamline processes

Basic Qualifications

Education and Experience

+ Bus Ad degree or equivalent work experience preferred

+ Minimum 7 years of relevant sales/administrative management support

+ Prior front line business experience preferred

+ Strong knowledge of ERP and CRM systems – SFDC and SAP

+ Strong PC skills (Word, Outlook, PowerPoint)

+ Advance knowledge of Excel

Key Competencies

Leadership & Team Development

+ Extensive experience in customer satisfaction management, team development, and process optimization, driving continuous improvement and excellence

+ Experienced in managing diverse teams, including remote or multi-location staff, promoting inclusivity and collaboration

+ Demonstrated capability to lead and inspire teams through change and transition, maintaining morale and productivity

Collaboration & Communication

+ Proven ability to collaborate effectively across multiple departments, ensuring seamless operations and communication

+ Strong interpersonal, communication, and conflict-resolution skills, fostering a positive and productive work environment

+ Skilled in managing high volumes of email requests, maintaining organization and efficiency

Operational Excellence & Innovation

+ Proven track record of improving order accuracy, fulfillment time, and customer satisfaction, contributing to business success

+ Proficient in identifying and expediting critical issues, ensuring timely resolution and minimal disruption

+ Knowledgeable in Lean, Six Sigma, and other process improvement methodologies, implementing best practices for operational efficiency

+ Forward-thinking with a focus on integrating AI and enhancing leadership, staying ahead of industry trends

What We Offer

+ High Performance Culture

+ A focus on Diversity, Equity and Inclusion

+ Teamwork and Collaboration

+ Rewards and Recognition

+ Learning & Development Opportunities Across Multiple Business Units

+ Competitive compensation packages

+ Hybrid work model

+ Comprehensive benefits

+ Paid Parental Care Leave

+ Educational Assistance

+ Volunteer time off

+ Total Well Being Program

+ Employee Referral Program

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

The salary range below is just one component of Panasonic Connect's total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.

Salary Range

$105,000 - $120,000 + Bonus REQ-152494