"Alerted.org

(On-site | Monday–Friday, between 7 AM–5 PM)

Position Type: Contract-to-Hire

Starting Pay: $18/hour (with potential increases upon direct hire) $19 an hour for bilingual

About the Role:

We’re hiring Client Services Specialists to join a high-volume call center team supporting customers with existing loans. This role is ideal for individuals with a background in billing, banking, and customer service who thrive in fast-paced environments.

Responsibilities:

+ Handle 80+ inbound calls daily from customers needing loan assistance

+ Assist with ACH setups/cancellations, payments, adjustments, and credits

+ Support login issues on the payment portal

+ Process mail correspondence and calculate loan payments

+ Deliver excellent customer care with professionalism and empathy

What We’re Looking For:

Must-Haves:

+ 2+ years of inbound call center experience

+ Strong computer skills and ability to navigate multiple systems

+ Excellent communication and multitasking abilities

+ Reliable attendance and punctuality

+ Culture fit: driven, adaptable, and team-oriented

Nice-to-Haves:

+ Bilingual in Spanish

+ Experience in banking, billing, loans, or mortgage servicing

+ Familiarity with the STAR interview method

Disqualifiers:

+ Short or inconsistent job history

+ No call center experience

+ Sales-only background

+ Timid or disengaged demeanor

Training Schedule:

+ Week 1: Tuesday–Friday, 9 AM–3 PM

+ Week 2: Monday–Friday, 9 AM–3 PM

+ Week 3: Nesting period on assigned schedule

+ Permanent schedule assigned based on business needs

Perks & Benefits:

+ Twice-monthly office lunches & monthly gift card drawings

+ Skill-based pay increases (up to $3 bump)

+ Annual performance reviews

+ Benefits: Medical, Dental, Vision, 401(k), PTO, Holidays

+ PTO increases with tenure:

+ Year 1: 40 hours

+ Year 2: 70 hours

+ Years 3–5: 120 hours

Ready to apply?

Join a team that values growth, culture, and customer care. We’re excited to meet candidates who are passionate about helping others and ready to grow their careers.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tucson,AZ.

Application Deadline

This position is anticipated to close on Nov 3, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.