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About Us

We design, build, operate, and maintain commercial heating, ventilation and air conditioning systems that help clients acheive healthy, productive, and efficient working environments.

Job Summary

MSIis a full service HVACR contractor offering an array of energy efficient air-conditioning services from concept to completion, maintenance to repair and everything in between. With more than45years of service under our belt,MSIcontinues to be recognized for our visionary leadership and superior craftsmanship in the design and installation of energy-efficient cooling systems.

MSIseeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value ouremployeesand are committed to attracting highly skilled, talented individuals to join our strong,family-orientedworkforce and to help us build on our success.

We are a Drug Free Workplace and an Equal Opportunity Employer.

**Job** **Title:** Service Dispatcher

**Department:** Service

**FLSA** **Status:** Hourly

**Reports to:** General Manager

**Coordinates** **With:** Customers,Service Technicians,Service Staff

**Salary:** Commensurate with experience + Benefits

**JOB SUMMARY:** MSI seeksa Service Dispatcherto beable to multi task, able to do and listen to several things at one time; ability to receive and transmit radio and telephone communications; ability to communicate effectively both verbally and in writing, must have working knowledge of computers and electronic data processing; must have a working knowledge of current office practices and procedures; ability to read maps and find locations, ability to work under stressful situations.

Essential Duties & Responsibilities

ESSENTIAL** **JOB** **FUNCTIONS:

+ Assigns Service Technician work orders, orders material parts, records time off

+ Informs Service Technicians what assignments need to be completed at each job

+ Organizes the Service Technician’swork load, issues and approves purchase orders

+ Coordinates services resources. Orders materials, lines up subcontractors andinventoriestools.

+ Inputs project location intosystem. Verifies account set-up, active, site, andto billcustomer.

+ Generates work order documents, dispatches technicians, and notifies customers of ETA/status.

+ Responsible for customer interaction/satisfaction

+ Interacts and communicates with all HVAC Field Technicians & Supervisors to assign/dispatch HVAC Technicians

+ Complete calls and updates dispatch screens

+ Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.

+ Responsible for generating,interpretingand printing various assigned reports.

+ Assistswith Servicebilling as needed.

+ Performs duties that are not listed on the job description but assigned by the Service Manager and Office Manager.

+ Flexibility to work overtime asrequired.

Qualifications

Education and Experience:

+ High School Diploma

+ 4or more years of HVAC customer service or HVAC dispatching/estimating experience.

+ Communicates effectively usingappropriate interpersonalskills in person and on the phone.

+ Read and understand written instructions. Maintains records and prints legibly.

+ Steady employment history and no unexplained gapsofemployment.

+ Outstanding team player, customer serviceskillsand attendance.

+ Energetic, adaptable, self-motivated, and excellent organizational skills.

+ Excellent integrity, attention todetailand ability to follow policies and procedures.

+ Excellent computer skills (Excel, Word, Outlook, PowerPoint).

+ Excellent Leadership, spoken and written communication skills.

SAFETY RESPONSIBILITIES:

+ Each employee has a responsibility for their own safety, the safety of their co-workers, and the community in which theyare operating.

+ In the performance of duties and responsibilities, you are expected toobserveall safety, health, and loss prevention rules, practices, and procedures, as well as specific instructions related to the safe and efficient performance of your work.

+ An effective andviablesafety, health, and loss prevention program will beattainedonly when all employees are safety conscious and keenly aware, both mentally and physically, of the potential hazardsofyour environment.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

_Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine._

_EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent._

\#msi

\#LI-Onsite

\#LI-AL2

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here (https://careers-emcorgroup.icims.com/) . Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

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**Job Locations** _US-FL-Orlando_

**ID** _2025-5140_

**Company** _Mechanical Services of Central Florida, Inc._

**Category** _Operations Services_

**Position Type** _Full-Time_

**Location Type** _Onsite_

**Posted Date** _15 hours ago_ _(10/28/2025 9:53 AM)_