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  • HR Service Center Manager

    Greene Tweed (Lansdale, PA)



    Apply Now

    At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.

     

    If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

    Essential Duties & Responsibilities:

    Leadership and Operations

     

    - Build, coach, and inspire a high-performing HR Service Center team focused on innovation, accountability, and continuous improvement.

     

    - Oversee the daily operation of the HR Service Center, including case management, tiered issue resolution, knowledge base maintenance, and SLA performance.

     

    - Partner with HR COEs and IT to align technology, processes, and integrations across HR, Payroll, and vendor systems.

     

    - Lead communication and change management planning for new HR initiatives, ensuring alignment and adoption across stakeholders.

     

    - Act as a player coach, providing backup for the team and taking on more complicated service center matters.

     

    Program & Project Management

     

    - Lead HR Shared Services projects and enterprise-wide HR initiatives, ensuring timely execution, risk mitigation, and measurable outcomes.

     

    - Serve as a strategic partner in the HR roadmap, aligning Shared Services priorities to enterprise HR programs (onboarding, engagement, compliance, and retention).

     

    - Coordinate governance activities across HR—including ERGs, workplace committees, and policy reviews—to ensure consistency and collaboration.

     

    - Drive business continuity and response plans in partnership with HR and business leaders when needed.

     

    Analytics & Continuous Improvement

     

    - Analyze service metrics, employee feedback, and program data to identify performance gaps and improvement opportunities.

     

    - Develop and deliver executive-ready dashboards and decks that communicate insights, impact, and progress toward HR strategic objectives.

     

    - Leverage technology and automation to improve workflow efficiency and employee experience.

     

    Collaboration & Global Partnership

     

    - Partner with global HR and business leaders to ensure alignment and scalability of HR programs across regions.

     

    - Build strong cross-functional relationships to anticipate business needs and deliver proactive HR solutions.

     

    Education & Certifications

     

    - Bachelor’s degree in Human Resources, Business Administration, or related field required; advanced degree or HR certification (SPHR/SHRM-SCP) preferred.

     

    Skills & Experience

     

    - 7+ years of progressive HR experience, including HR operations, shared services, or HR program management.

     

    - Demonstrated success leading enterprise HR programs, projects, or portfolios with cross-functional impact.

     

    - Strong knowledge of HRIS systems (Workday, SAP, or similar) and ticketing platforms (ServiceNow, Ivanti, Zendesk).

     

    - Proven ability to lead change, communicate effectively at all levels, and influence outcomes through data and storytelling.

     

    - Exceptional project management, organizational, and presentation skills.

     

    - Customer-oriented mindset with strong problem-solving and continuous improvement orientation.

     

    - High integrity and ability to manage confidential information with discretion.

     

    - Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

     

    Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.

     

    We also provide eligible employees with a competitive benefits package that includes health insurance, flexible spending accounts, health savings account, 401k savings plan, life and disability insurance, tuition assistance and more, to meet the diverse needs of all employees and their family members.

    Equal Opportunity Employer:

    Greene, Tweed is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, or any other federally protected class.

    Drug Free Workplace:

    Greene, Tweed is a Drug Free Workplace. Employment is contingent upon successful completion of a pre-employment drug screening and background investigation subject to federal, state, and local laws.

     

    NOTE: Greene, Tweed is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at GT without a valid written search agreement in place for that position will be deemed the sole property of Greene, Tweed, and no fee will be paid in the event the candidate is hired by Greene, Tweed as a result of the referral or through other means.

     

    Where Inspiration Drives Innovation

     

    At Greene Tweed we believe that our true capability as a technology-focused company comes from our employees. Every customer challenge is solved by a team, and members are engaged across departments. From engineering and manufacturing, to sales and marketing, we work together using cutting-edge technology to assess problems, recommend solutions, and bring them into reality.

     

    The tools of social business bring voices from around the world together in collaboration. And advanced capabilities such as FEA and state-of-the-art laboratories allow for comprehensive testing, analysis, and predictive modeling. Our manufacturing facilities expand the limits of possibility in fabrication. And embedded Lean Six Sigma upholds the highest levels of quality and efficiency during production.

     

    This process of development is fundamental to Greene Tweed’s ability to solve critical challenges. And it means going beyond the right tools, and seeking out the right people.

     


    Apply Now



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