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Aging Care Manager 3 (Local Government) (Bilingual) - Lehigh County Area Agency on Aging

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Aging Care Manager 3 (Local Government) (Bilingual) - Lehigh County Area Agency on Aging

Salary

$68,037.00 Annually

Location

Lehigh County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CSSC-2025-35642-L0636

Department

Local Government

Division

AN Lehigh Co Aaa

Opening Date

10/28/2025

Closing Date

11/10/2025 11:59 PM Eastern

Job Code

L0636

Position Number

80000731

Union

Non Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101139

Bureau / Division

Lehigh County Aging and Adult Services

Worksite Address

17 South 7th Street

City

Allentown, Pennsylvania

Zip Code

18101

Contact Name

Susan Whittaker

Contact Phone

610.782.3247

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Do you want to protect the elderly? We have a job for you! The Lehigh County Area Agency on Aging is hiring a bilingual Aging Care Manager 3 to take on important, advanced professional work providing protective services, social services, or referrals for other services for older adults in our county. The ability to communicate fluently in both English and Spanish is key for our team to help the people we serve be well informed and remain active, healthy, productive, and independent in their communities. Apply now and join a great bunch of dedicated, caring folks who help some of our state’s most vulnerable residents!

DESCRIPTION OF WORK

In this this position, you will provide protective services for clients who are in danger of abuse, neglect, exploitation, or abandonment and who are having difficulty maintaining a safe and healthful independent lifestyle. This includes investigating referrals of abuse, neglect, abandonment, and exploitation according to protective services legislation, rules, regulations, and operating procedures of the Older Adult Protective Services Act. Fluency in both English and Spanish is essential for gathering the medical, psychological, and financial information we need to understand our clients and to establish good working relationships with them, their family members, and other significant persons in their lives. You will analyze and report on medical, psychological, and financial information needed to maintain an ongoing case record and ensure each client’s needs are effectively identified and to aid in the resolution of each person’s specific problems or situations.

Your work with our team will also involve collaborating and consulting with other professional staff in specialized program areas through participation in joint home visits, case conferences, and team meetings. You will act in an advisory role to other professional staff in specialized areas as well as liaise with other social agencies, hospitals, clinics, courts, law enforcement organizations, and other community resources in planning to meet the needs of our clients and to assist clients in utilizing these available resources. Our team will rely on your professional experience and judgment to maintain confidentiality standards and make recommendations for cases that require financial protection or court intervention. Make a difference in your career and your community by supporting and empowering the well being of aging adults and all people in Lehigh County with our team!

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

+ Telework: You will not have the option to telework in this position.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as an Aging Care Manager 2 or Aging Program Assessor;or

+ One and one-half years of professional human services, law enforcement, or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field;or

+ An equivalent combination of experience and training which includes six months of professional human services, law enforcement, or nursing experience.

Other Requirements:

+ This particular position requires the selected candidate to be able to read, write, and speak in Spanish. You may be contacted for a Spanish speaking proficiency evaluation conducted by the Bureau of Talent Acquisition, PA Office of Administration. If contacted, you must pass the speaking evaluation in order to be deemed eligible for this position. Your proficiency in reading and writing in Spanish must be demonstrated during the probationary period to achieve regular status in the position.

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ Hiring preference for this vacancy may be given to candidates who live within Lehigh County. If no eligible candidates who live within Lehigh County apply for this position, candidates who reside in other counties may be considered.

+ You must be able to perform essential job functions.

Legal Requirements:

+ This position falls under the provisions of the Older Adult Protective Services Act.

+ Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

SCSC Spanish This position requires the selected candidate(s) to be able to speak Spanish. In order to be referred for interview for this position, you must be able to pass a Spanish speaking proficiency evaluation conducted by the Office of Administration. By selecting yes, this confirms that the Office of Administration may contact you for this evaluation.

+ Yes

+ No

02

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

+ Yes

+ No

03

Have you been employed by a Pennsylvania local government agency in a civil service covered position as an Aging Care Manager 2 or Aging Program Assessor for one or more years full-time?

+ Yes

+ No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much full-time professional human services, law enforcement, or nursing experience do you possess?

+ 2 years or more

+ 1 but less than 2 years

+ Less than 1 year

+ None

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

How much graduate coursework have you completed in the social sciences, behavioral sciences, human services, hospital administration, nursing home administration, nursing, public health, health sciences, community health, health care management, or law enforcement?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 credits or more

+ Less than 30 credits

+ None

08

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

09

WORK BEHAVIOR 1 – CONDUCTS INVESTIGATIONS

Conducts investigations of the circumstances of elderly consumers who need protection from abuse, exploitation, abandonment, or self-neglect.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience conducting investigations of allegations of abuse. My duties included conducting interviews, collecting and retaining evidence, and examining records or other documents.

+ B. I have experience assisting others in conducting investigations. My duties included assisting with interviewing, collecting and retaining evidence, and examining records or other documents.

+ C. I have successfully completed college-level coursework or other training related to investigation procedures, criminal investigations, or rules of evidence.

+ D. I have NO experience or education related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The type(s) of investigations you conducted

+ The actual duties you performed

+ Your level of responsibility

11

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University/Training Source

+ Course Title

+ Credits/Clock Hours

12

WORK BEHAVIOR 2 – ASSESS CONSUMER NEEDS

Assess needs of consumers requiring protective service in order to assist them in obtaining a variety of other services. Assessing needs includes interviewing and obtaining information from consumers, family members, medical professionals, and others to identify social, economic, emotional, health, and physical problems.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience conducting needs assessments by interviewing/obtaining information from consumers 60 years of age or older to identify social, economic, health, or physical problems to ascertain services to assist them AND I completed written assessments summarizing the information secured during the interviews utilizing SAMS information technology system or a similar database.

+ B. I have experience conducting needs assessments by interviewing/obtaining information from consumers other than 60 years of age or older to identify social, economic, health, or physical problems to ascertain services to assist them AND I completed written assessments summarizing the information secured during the interviews utilizing an information technology system/database.

+ C. I have experience performing minimal or routine aspects of this work behavior, such as taking health histories from consumers using a standard documentation format.

+ D. I have successfully completed college-level coursework related to gerontology, nursing, sociology, or psychology.

+ E. I have NO experience or education related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The type(s) of audiences for the assessments

+ The actual duties you performed

+ Your level of responsibility

14

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

15

WORK BEHAVIOR 3 – CARE PLANS

Prepares care plans, provides care management services, and provides continuous reassessment of needs to consumers.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience developing person-centered care plans AND providing care management services to consumers and their families by making telephone calls, home visits, and reassessments to adults 60 years of age or older AND I maintained a caseload AND completed ongoing case documentation.

+ B. I have experience developing care plans AND providing care management services by making telephone calls, home visits, and reassessments for a population/audience in any human service profession/area AND I maintained a caseload AND completed ongoing case documentation.

+ C. I have experience performing limited aspects of this work behavior in a direct services capacity.

+ D. I have successfully completed college-level coursework related to gerontology, nursing, sociology, or psychology.

+ E. I have NO experience or education related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The type(s) of care plans you developed and for whom

+ The actual duties you performed

+ Your level of responsibility

17

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

18

WORK BEHAVIOR 4 – COORDINATION OF SOCIAL SERVICE RESOURCES

Works in close cooperation and coordination with staff in other social service agencies, hospitals, clinics, courts, other service providers, and the community for the purpose of meeting the needs of the consumers and providing continuity for others who work with the consumer; provides information about, and refers consumers to, appropriate social service organizations.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience individually assisting consumers in utilizing available resources by coordinating with other social service agencies, hospitals, clinics, courts, other service providers, and the community AND I provided information about, and referred consumers to, appropriate social service organizations

+ B. I have experience assisting consumers in utilizing available resources by coordinating with other social service agencies, hospitals, clinics, courts, other service providers, and the community AND I provided information about, and referred consumers to, appropriate social service organizations under the direct guidance of a supervisor or manager.

+ C. I completed a college internship related to this work behavior.

+ D. I have successfully completed college-level coursework related to gerontology, nursing, sociology, psychology, or counseling.

+ E. I have NO experience or education related to this work behavior.

19

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The type(s) of agencies, providers, or groups you coordinated with

+ The actual duties you performed

+ Your level of responsibility

20

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

21

WORK BEHAVIOR 5 – PREPARES REPORTS

Prepares narrative investigative reports, case records, progress notes, letters, and other documentation utilizing applicable computer software and databases.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience preparing narrative investigative reports, case records, progress notes, letters, and other documentation utilizing applicable computer software/databases. I was responsible for all of the final products.

+ B. I have experience preparing portions of narrative investigative reports; however, I was not responsible for the final investigative report. I have experience preparing case records, progress notes, letters and other documentation utilizing applicable computer software/databases and I was responsible for these final products.

+ C. I have successfully completed college-level coursework or other training related to investigative report writing, technical writing, business writing, or English composition.

+ D. I have NO experience or education related to this work behavior.

22

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The type(s) of reports (or other correspondence) you prepared

+ The actual duties you performed

+ Your level of responsibility

23

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University/Training Source

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov