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Information Technology Generalist 2

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Information Technology Generalist 2

Salary

$72,252.00 - $109,766.00 Annually

Location

Luzerne County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-35643-01542

Department

Game Commission

Division

GC Tech Srvs Div

Opening Date

10/28/2025

Closing Date

11/11/2025 11:59 PM Eastern

Job Code

01542

Position Number

50659113

Union

AFSCME

Bargaining Unit

A4

Pay Group

ST08

Bureau / Division Code

00238100

Bureau / Division

GC Tech Services Division

Worksite Address

3917 Memorial Highway

City

Dallas, Pennsylvania

Zip Code

18612

Contact Name

Julie Toth

Contact Phone

717.787.7836

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Do you have a passion for technology and a desire to make a meaningful impact with the work you do? The Pennsylvania Game Commission is offering an exciting position for an Information Technology Generalist 2 working out of the Northeast Regional Office in Dallas, Pennsylvania. In this vital role, you will have the opportunity to service the PC and network needs of the Northeastern part of the state, the remainder of the agency’s regional offices, game lands, and Harrisburg. We invite you to apply today for this rewarding opportunity where your efforts will be recognized and valued.

DESCRIPTION OF WORK

As an Information Technology (IT) Generalist 2, you will be considered an agency IT Specialist. You will configure, install, and provide support for the PGC’s Utility Mobile Access Platform (Rocket) in support of the agency’s Law Enforcement Computer Aided Dispatch (CAD) system. You can expect to troubleshoot and resolve connectivity and communication issues in addition to troubleshooting connectivity to in-house Dashboard systems. You will have the opportunity to provide remote technical guidance to Game Wardens to diagnose, troubleshoot, and resolve Wireless Access Point/router network performance problems. This position monitors, reports, corrects and initiates follow-up on all end-user data telecommunication problems reported on the PGC Help Desk.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50659113) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time. Telework is not permitted during the initial six-month probationary period; eligibility may be granted upon its successful completion. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Dallas. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services;or

+ Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field;or

+ A bachelor's degree in any information technology field;or

+ An equivalent combination of experience and training.

+ Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credit.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Do you have one or more years of experience as an Information Technology Generalist 1 while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

Do you have one or more years of experience as an Applications Developer 1 while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

Do you have one or more years of experience as a Network Specialist 1 while employed by the Commonwealth of Pennsylvania?

+ Yes

+ No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

How many years of information technology experience do you possess?

+ 4 or more years

+ 3 to less than 4 years

+ 2 to less than 3 years

+ Less than 2 years

+ No experience

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

09

How much college coursework have you completed in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ A conferred Bachelor's degree or higher

+ A conferred Associate's degree

+ 120 credits or more

+ 90 but less than 120 credits

+ 60 but less than 90 credits

+ 30 but less than 60 credits

+ Less than 30 credits

+ None

10

Have you successfully completed, or are you within three months of completing a bachelor's degree in information technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer “Yes” to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Yes

+ No

11

If you are within three months of completing a bachelor's degree in information technology, on what date do you expect to graduate? If this does not apply to you, please type N/A in the text box.

12

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

13

WORK BEHAVIOR 1 – STANDARDS AND PROCEDURES

Develops the standards and procedures for asset management. Develops and implements plans and standards related to hardware and software replacement, computer reimaging, asset reporting, security, and the surplus, disposal, or return of information technology assets to align information technology systems with the agency mission. Provides recommendations for changes as needed.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience developing information technology standards and procedures. I was responsible for implementing changes to these standards and procedures as necessary.

+ B. I have experience implementing information technology standards and procedures, which were developed by someone else. I provided feedback and recommendations for changes to these standards and procedures.

+ C. I have successfully completed college-level coursework related to policy development or data analysis.

+ D. I have NO experience or coursework related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to standards and procedures.

+ Your level of responsibility.

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

16

WORK BEHAVIOR 2 – PROJECT PLANNING AND MONITORING

Plans and coordinates information technology projects. Determines the project scope and cost of new hardware and software by monitoring and utilizing information technology contracts and recommends appropriate equipment based on user requirements. Monitors the progress of projects through the use of quality control checkpoints to ensure that established schedules are feasible and acceptable to all impacted parties and evaluates project success.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience planning and coordinating information technology projects. I was responsible for monitoring the progress of the projects and adjusting schedules as needed.

+ B. I have experience coordinating information technology projects. I was responsible for monitoring the progress of the project and providing recommendations for schedule adjustments; however someone else initially planned the project and used my recommendations to adjust schedules.

+ C. I have successfully completed college-level coursework related to strategic planning, project management or project planning and implementation.

+ D. I have NO experience or coursework related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to project planning and management.

+ Your level of responsibility.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

19

WORK BEHAVIOR 3 – ASSET MANAGEMENT

Maintains inventory of purchased or leased information technology assets such as hardware and software, licenses, and renewable maintenance agreements. Ensures all surplus assets are secured, inventoried, and accurately reported and that proper procedures for disposal, surplus, or return of all aged or non-functional information technology assets are followed.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience maintaining an inventory of all purchased or leased information technology assets. I was responsible for the appropriate disposal, surplus, or return of all aged or non-functional information technology assets.

+ B. I have experience maintaining an inventory of all purchased or leased information technology assets. Someone else was responsible for the appropriate disposal, surplus, or return of all aged or non-functional information technology assets.

+ C. I have experience disposing, surplusing, or returning all aged or non-functional information technology assets. Someone else was responsible for maintaining an inventory of all purchased or leased information technology assets.

+ D. I have successfully completed college-level coursework related to asset management, supply chain management, logistics, procurement, or purchasing.

+ E. I have NO experience or coursework related to this work behavior.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to asset management.

+ Your level of responsibility.

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

22

WORK BEHAVIOR 4 – PERSONAL COMPUTER SET UP AND MAINTENANCE

Configures and installs hardware and software on new workstations and deploys updates to current workstations. Ensures hardware and software are in working order and recommends or performs minor adjustments and repairs.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience configuring and installing hardware and software on workstations. I was also responsible for testing the hardware and software I configured and installed.

+ B. I have experience installing and testing hardware and software on workstations. Someone else was responsible for the configuration of the hardware and software I installed and tested.

+ C. I have successfully completed college-level coursework related to hardware and software installation and maintenance.

+ D. I have NO experience or coursework related to this work behavior.

23

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to personal computer set up and maintenance.

+ Your level of responsibility.

24

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

25

WORK BEHAVIOR 5 – TECHNICAL ASSISTANCE

Troubleshoots and resolves hardware and software issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Works with other IT areas to isolate and identify the cause of problems such as network, server and performance issues. Provides guidance to staff in diagnosing, troubleshooting, and resolving hardware and software issues.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving all levels or technical questions and issues and was the escalation point for complex issues referred by lower-level technicians.

+ B. I have experience troubleshooting and resolving user issues by utilizing effective customer service techniques. I was responsible for resolving routine questions and issues, but referred more complex technical issues to a higher-level technician for resolution.

+ C. I have successfully completed college-level coursework related to information technology troubleshooting.

+ D. I have NO experience or coursework related to this work behavior.

26

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to the technical assistance you provided.

+ Your level of responsibility.

27

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

28

WORK BEHAVIOR 6 – WRITTEN COMMUNICATION

Prepares written, technical, or narrative documents such as status and asset reports, which identify progress and/or deviations from objectives. Authors narrative and analytical reports that convey a project's effectiveness in meeting business requirements.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience writing technical or narrative documents such as status and asset reports. I was responsible for the final document that conveyed customized information to the intended recipients.

+ B. I have experience writing technical or narrative documents such as status and asset reports. I was responsible for compiling a portion of the document but someone else was responsible for the final version that conveyed customized information to the intended recipients.

+ C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.

+ D. I have NO experience or coursework related to this work behavior.

29

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ The actual duties you performed related to written communication.

+ The types of documents you prepared.

+ Your level of responsibility.

30

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov