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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

**Position:** Customer Site Representative I

**Location:** Norwood, MA, fully onsite

**Work Schedule:** Standard (Mon-Fri)

Location/Division Specific Information

Based in the city of Norwood, MA, you will be part of the Instrument and Enterprise Services (IES) division, contributing to our Unity Lab Services (ULS) team. This is your chance to support a key customer account on-site and provide outstanding service.

Discover Impactful Work:

As a Customer Site Representative I, your role is pivotal in ensuring seamless asset service management and relationship building with the customer and vendors. Your efforts will directly contribute to achieving customer satisfaction and supporting critical scientific advancements.

A day in the Life:

+ Oversee the daily management of work order tickets, including coordinating schedules with vendors and facilitating the escort of engineers to and from the laboratories during their visits.

+ Develop and maintain positive relationships with clients and vendors.

+ Participate in inventory counts to maintain accurate records of customer assets.

Keys to Success:

To succeed in this role, you must demonstrate proven customer service skills, effective communication, and the ability to make informed decisions. Your ambition and ability to work independently will help you successfully implement solutions.

Minimum Requirements

Education

+ Associates degree minimum; bachelor’s degree strongly preferred.

Experience

+ 2+ years of industry experience in Life Sciences, Healthcare, Biomedical, or a related field.

+ Familiarity with CMMS systems and proficiency in using related software for data management.

+ Experience in a customer-facing position.

Knowledge, Skills, Abilities

+ Proficiency with Microsoft Word, Excel, and PowerPoint.

+ Strong time management, prioritization and problem solving skills.

+ Work independently and collectively.

+ Ability to build customer allegiance and maintain strong professional relationships.

Physical Requirements / Work Environment

Works primarily at customer location, including office environments, shipping/receiving docks, stock rooms, and laboratories. Physical activities include walking, sitting, standing, and light to medium lifting. Will need to wear personal protective equipment in laboratories.

Benefits

We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides an innovative, forward-thinking environment with outstanding career and development prospects. Join us for an exciting company culture that stands for integrity, intensity, involvement, and innovation!

+ A choice of national medical, dental, and vision plans.

+ Employee assistance and family support programs, including commuter benefits and tuition reimbursement.

+ Paid time off (PTO), paid holidays annually, accident and life insurance, and short- and long-term disability in accordance with company policy.

+ Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.

+ Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.