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Position: Carrier Onboarding Representative

Schedule: Monday- Friday 8am-5pm

Compensation: $18-$20 per hour

Job Description:

As a Carrier Onboarding Representative, you will play a vital role in introducing new carriers to the IVIA platform and ensuring their successful integration. You will be the first point of contact for many carriers—guiding them through setup, addressing questions, and fostering strong relationships that promote continued engagement. This position works closely with internal teams to support carriers and enhance their experience on the platform.

Core Duties & Responsibilities:

+ Guide carriers through the onboarding process with professionalism and attention to detail.

+ Clearly communicate the benefits of IVIA, including real-time visibility, shipment opportunities, and workflow efficiency.

+ Conduct follow-ups to ensure carriers complete all onboarding steps, including profile and vehicle setup.

+ Monitor carrier engagement and ensure consistent utilization of the IVIA platform.

+ Build and maintain positive relationships with carriers, gathering feedback to improve the onboarding experience.

+ Troubleshoot and resolve basic onboarding or technical issues, coordinating with internal teams as needed.

+ Track and maintain accurate onboarding metrics, carrier records, and communication logs.

+ Represent IVIA’s commitment to innovation, reliability, and exceptional service within the logistics industry.

+ Other duties as assigned.

Requirements:

+ 1+ years of experience in logistics, transportation, carrier relations, or customer service preferred.

+ Strong verbal and written communication skills.

+ Excellent organizational and multitasking abilities.

+ Proactive approach to relationship management and problem-solving.

+ Familiarity with logistics platforms, TMS systems, or carrier onboarding tools preferred.

+ Comfortable working full-time in-office in a fast-paced, team-oriented environment.

Skills:

+ Positive, solution-oriented attitude with strong interpersonal skills.

+ Ability to manage multiple onboarding processes simultaneously.

+ Detail-oriented and process-driven with strong follow-up habits.

+ Experience with CRM or logistics software is a plus.

+ Commitment to delivering exceptional service and supporting carrier success.

Forward Air is an Equal Opportunity employer.

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About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team