"Alerted.org

About Pierce, an Oshkosh company

At Pierce Manufacturing, we build trucks that protect people and communities around the world. To our team, there is no room for anything less than providing the absolute best. Since 1913, building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more than** **30,000 Pierce apparatuses** **on the road that are making a difference in people's lives, every day. To us, every step in the process of building our trucks is personal. From innovation and expertise, to the customization and service. Our trucks are designed to perform under the toughest conditions.

The Senior Customer Experience Support Representative contributes to our continued business success by providing unsurpassed customer service through the day-to-day operations and continued evolution of the “Pierce Experience” for the 10,000+ customers that visit annually. In addition, they will have personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.

YOUR IMPACT

_These duties are not meant to be_ _all-inclusive_ _and other duties may be assigned_ _:_

+ Responsible for interacting and building relationships with dealers and customers

+ Maintain up to date knowledge of all products, promotions, events, and general business information.

+ Manage dealer requests, inquiries, to provide a high level of guest satisfaction while working independently to resolve dealer concerns and conflicts, in a timely, fair and equitable manner.

+ Calculate and create the weekly blue floor truck inspection layout for 41 Assembly Blue Floor and Blue Floor West.

+ Work with manufacturing to gain additional inspection space for customer in schedule overflow situations.

+ Work with cleaning crew to make sure trucks are clean and ready for customer inspections in accordance with weekly schedule.

+ Attend regular sales meetings and report on current blue floor status and upcoming events and inspections.

+ Supervision of inspection areas to insure they are clean, orderly, and have all applicable supplies.

+ Oversight of inspection area facilities needs and requests.

+ Assist in any E-Pick up questions, operation, or IT issues.

+ Assist in any blue floor conference room issues, HVAC, TV monitor, room arrangements, etc.

+ When necessary, physically drive Pierce vehicles out/into scheduled inspection bays in all locations.

+ Provide assistance in scheduling and setting up periodically company functions such as hiring events, new employee family night, employee meetings, new product demonstrations and introductions and specific department events.

MINIMUM QUALIFICATIONS:

+ Associate’s degree in Business or a related field and 4 or more years of relevant experience.

+ OR an equivalent combination of education and relevant experience.

+ Excellent customer service skills, communication skills, and ability to collaborate.

STANDOUT QUALIFICATIONS:

+ Commercial Driver’s License (CDL)

WORKING CONDITIONS

_The following_ _represents_ _general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances._

+ This position is based in a manufacturing or production environment and may involve exposure to loud noise, dust, moving machinery, or temperature fluctuations.

+ The role may require standing for extended periods, repetitive motions, lifting items up to 50 pounds, bending, kneeling, climbing, or using tools and equipment.

+ Proper personal protective equipment (PPE) must be worn when required.

+ Visual and auditory acuity are needed for safe equipment operation and effective communication in a busy workspace.

+ Reasonable accommodations will be considered for qualified individuals with disabilities to ensure access to all essential job functions.

Pay Range:

$56,600.00 - $88,400.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.