• Monitor Recovery Representative

    TAD PGS, Inc. (Houston, TX)


    We have an outstanding Contract position for aMonitor Recovery Representativeto join a leading Company located in theHouston, TXsurrounding area.

     

    The duties of the Monitor Recovery Representative include addressing all patient and internal customer concerns by phone and email. The MRR is responsible for making outbound calls and receiving inbound calls. It is the representative's responsibility to contact patients whose studies are complete. The Monitor Recovery Representative will assess each phone call and determine its urgency and direct calls needing escalation to the appropriate supervisor.

    Responsibilities :

    + Make outbound due date calls to retrieve the company's equipment

    + Receive return calls regarding due date procedures

    + Perform Due Date, 7-day, 15-day, and 30-day audits to retrieve Company equipment

    + Generate and send recovery letters, and request invoices for patients through billing

    + Understand and follow through on patient inquiries, requests, or complaints

    + Offer knowledgeable, efficient, and cheerful service

    + Share relevant or useful information with coworkers

    + Value input and expertise, and is willing to learn from others

    + Organizational Commitment - Ability and willingness to align one's own behavior with the needs, priorities, and goals of the organization

    + Interact sensitively with individuals and groups in a way that advances the work of the company

    + Other duties as assigned

    Basic Hiring Criteria :

    + High school diploma or equivalent

    Desired Qualifications :

    + Ability to clearly communicate information to patients and internal customers

    + Capable of operating a multi-line telephone system

    + Must be astute in conflict resolution

    + Ability to hear high and low pitch tones

    + A professional phone manner

    + Ability to type accurately

    + Ability to work independently with minimal or no supervision

    + Ability to effectively manage time, prioritize workload, and meet deadlines

    + Ability to work between 7am and 7pm to meet the needs of our patients

    + Bilingual is a plus

    + Must be able to handle a high volume of work

    + Ability to work in a fast-paced environment

     

    Military connected talent encouraged to apply.

     

    VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance