• Customer Service Rep

    Insight Global (Wilmington, MA)


    Job Description

    Insight Global is seeking an entry level customer service representative for one of their top semiconductor clients. The position is 3 days in office in either Dallas or Wilmington.

    Key Responsibilities:

    - Provide real-time support to customers via live chat, email, and phone (inbound and outbound).

    - Assist customers with a range of inquiries including:

    - Order status updates

     

    - Expedited shipping requests

     

    - Navigating and managing their online orders

     

    - Utilize internal systems including Microsoft

     

    Dynamics, SAP S/4HANA, and SAP to manage customer cases and order information.

     

    - Handle approximately 5–10 calls per day, maintaining a high level of professionalism and empathy.

     

    - Manage case systems and ensure timely resolution of customer issues.

     

    - Collaborate with internal teams to ensure customer satisfaction and process improvements.

     

    Pay ranges from $17-19/hr based on qualifications and years of experience.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - Strong verbal and written communication skills.

     

    - Ability to multitask and maintain a positive attitude under pressure.

     

    - Comfortable handling a high volume of customer interactions across multiple channels.

     

    - Willingness to learn and undergo training on internal platforms and processes. - Experience with e-commerce platforms is a plus, especially familiarity with Microsoft Dynamics and SAP.

     

    - Industry background is not required, though experience in semiconductors is a plus.