• Patient Service Coordinator III - Gastroenterology

    Insight Global (Hilton Head Island, SC)


    Job Description

    The Patient Service Coordinator III (PSCIII) will support front desk operations providing essential administrative and patient-facing services for a newly acquired Gastroenterology outpatient facility. Key responsibilities include-

     

    • Greet patients warmly and professionally upon arrival

    • Verify patient demographics, insurance, and referral information

    • Collect copays and outstanding balances

    • Ensure all necessary forms and consents are completed

    • Schedule follow-up appointments, lab work, and referrals at check-out

    • Communicate effectively with clinical staff to support patient flow

    • Maintain accurate documentation in Epic EMR

    • Answer phones, respond to messages, and assist with patient inquiries

    • Support front desk operations including scanning, faxing, and filing

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • High school diploma or equivalent

    • Experience in outpatient clinic setting required

    • Strong customer service and interpersonal skills

    • Ability to multitask and remain organized in a busy environment

    • Familiarity with insurance verification and patient billing processes

    • Willingness to float between two locations (Hilton Head & Hardeeville) • Epic EMR experience highly preferred

    • Knowledge of medical terminology and HIPAA regulations

    • Bilingual (Spanish or other languages) is a plus

    • Experience with patient scheduling systems and referral management