• Field Technician I

    Insight Global (Cleveland, OH)


    Job Description

    Insight Global is seeking a Field Technician for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle of a student from early learning to higher education. The Field Technician I (Level 1) is a frontline role providing essential on-site technical support and troubleshooting to ensure the smooth operation of technology for our clients, which include K-12 schools and corporate environments. This position involves serving as the primary point of contact for technical issues, hardware deployments, and user assistance. Success in this role requires a strong customer-service orientation, excellent problem-solving skills, and the ability to communicate effectively with users of all technical skill levels.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • High School Diploma or GED.

    • Minimum of 1 year of experience in a technical support or help desk role, or equivalent combination of education and experience.

    • Strong interpersonal and customer service skills with a focus on patience, clarity, and professionalism.

    • Basic technical knowledge of Windows OS, macOS, Microsoft 365, and/or Google Workspace.

    • Familiarity with troubleshooting hardware, software, and basic network issues.

    • Ability to work independently, manage time effectively, and prioritize tasks across multiple locations. • Associate’s degree or technical certification in IT, Computer Science, or a related field.

    • CompTIA A+, ITF+, Google IT Support Certificate, or similar industry certification.

    • Experience with Mobile Device Management (MDM) platforms such as Intune, or Google Admin Console.

    • Prior experience working in both K-12 educational and corporate support environments.