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Job Description

An employer in the insurance industry is looking for a Marketing Application Support Technician to provide detailed technical support and troubleshooting for marketing application systems across the IT organization. Acting as the first point of contact for users experiencing issues, this person will diagnose and resolve application errors, integration challenges, and system problems to minimize downtime and maximize marketing campaign effectiveness. The role will collaborate closely with IT, Marketing, and vendor teams to report issues, deploy and test fixes, and optimize system integrations. Responsibilities include managing user access and security, documenting processes, and maintaining FAQs and knowledge base articles to empower self-service. The position will also support onboarding/offboarding procedures, assist with audits, and ensure data accuracy during migrations and testing. Additionally, the role will involve training end users, coordinating with third-party vendors, and participating in system testing for patches, upgrades, and campaign launches.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

3+ years of relevant experience as a Marketing Application Support Technician or similar role

Hands-on experience with Eloqua and HubSpot to configure integrations, and manage/optimize marketing automation workflows

Familiarity with Salesforce integrations

Understanding of CRM and ERP systems (e.g., Salesforce, SAP)

Ability to manage user access, security, and permissions

Experience gathering requirements and supporting system testing

Team-oriented and adaptable; willing to assist wherever needed

Excellent communication skills with stakeholders at all levels Experience working with Canva, Outreach, Seismic, SurveyMonkey, LinkedIn Sales Navigator