"Alerted.org

Job Description

Are you passionate about cloud technologies and love solving complex technical challenges? We're looking for a dedicated and skilled Cloud Operations Support Engineer to join our Managed Cloud Services Team! This team will be located in India/Mexico/Columbia/Egypt to comply with follow the sun coverage. In this pivotal role, you'll be instrumental in ensuring the smooth, efficient, and reliable operation of our cloud infrastructure, supporting our critical applications and services.

This position will be responsible for, but not limited to, the following key areas:

• Cloud Infrastructure Management: Providing expert support, troubleshooting, and remediation for virtual machines, containers, and cloud-native services across Linux and Windows operating systems within our cloud environments.

• Vendor Collaboration: Liaising with cloud service providers and other vendors to resolve complex support issues and optimize service delivery.

• Resource Deployment & Orchestration: Deploying, configuring, and managing cloud resources, including virtual machines, storage, networking components, and platform services.

• Automation & Efficiency: Developing and implementing automation scripts and Infrastructure as Code (IaC) solutions to streamline cloud operations, deployments, and routine tasks, driving continuous improvement.

• Incident & Service Request Resolution: Acting as a Level I/II escalation point for complex incidents and service requests related to our cloud infrastructure and applications, ensuring timely resolution.

• Cloud Projects: Participating in and leading various cloud-focused projects, from new service implementations to infrastructure upgrades and migrations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Education: A Bachelor's degree (or equivalent practical experience) in Information Technology, Computer Science, or a related field.

• Cloud Operations Experience: Must have 3+ years of professional experience in Cloud Operations, Cloud Infrastructure Management, or Systems Administration with a strong focus on cloud platforms. While Linux expertise in the cloud is paramount, knowledge of Windows environments within the cloud is a definite plus.

• Operating System Acumen: Demonstrated experience with various Linux distributions (e.g., RHEL, CentOS, SLES, Ubuntu) in a cloud context.

• Enterprise Cloud Management: In-depth knowledge of managing and administering cloud infrastructure (e.g., AWS, Azure, GCP) in large-scale, multi-region, enterprise environments. Global experience is highly desirable!

• Virtualization & Cloud Services: Experience with cloud virtualization technologies (e.g., EC2, Azure VMs, Google Compute Engine) and an understanding of how VDI solutions integrate into cloud architectures.

• Scripting & Automation: Proficiency in scripting languages (e.g., Python, Bash, PowerShell) for automating cloud tasks, and hands-on experience with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or Ansible.

• Cloud Tooling: Familiarity with cloud-native monitoring, logging, and configuration management tools.

• IT Service Management: Solid understanding of ITIL processes, including incident management, problem management, and change control within a cloud context.

• Developer Support: Experience supporting software development teams, with a proven ability to perform problem resolution effectively and timely, meeting defined SLAs and customer expectations.

• Cloud Networking: Strong understanding of cloud networking concepts (e.g., VPCs, subnets, security groups, load balancers, VPNs) and the ability to diagnose network-related issues within cloud environments.

• Organizational Skills: Excellent time management and prioritization skills to balance daily operational demands with project deadlines.

• Team Player: A collaborative spirit, capable of working effectively in cross-functional and matrixed team environments, coupled with strong written and verbal communication skills.

• Cloud Storage: Working knowledge of cloud storage solutions (e.g., S3, EBS, Azure Blob, Google Cloud Storage) and their integration with Linux-based cloud instances.

• Adaptability: The ideal candidate will thrive in a dynamic cloud landscape, adapting to a wide variety of duties including incident response, project delivery, cloud resource optimization, and continuous improvement initiatives. Experience with VDI solutions and cloud networking (VPCs, subnets, VPNs).

Familiarity with cloud storage solutions (S3, Azure Blob, Google Cloud Storage).

Exposure to global cloud operations and multi-region deployments.