• UCC Engineer

    Insight Global (San Diego, CA)


    Job Description

    A client of Insight Global is looking to hire a UCC Engineer to join their team in the San Diego area. This person will be responsible for implementing and integrating UCC solutions for this customer. Responsibilities listed below:

    • Solution Design & Deployment

    • Assess environments and recommend UCC solutions

    • Create detailed design and connectivity documentation

    • Deploy, integrate, and test UC&C infrastructure

    • Project Collaboration

    • Work with Project Managers and stakeholders throughout implementation

    • Coordinate tasks, changes, and ensure projects meet scope, budget, and timelines

    • Technical Support & Troubleshooting

    • Assist helpdesk with configuration and issue resolution

    • Research and respond to product-specific technical questions

    • Documentation & Reporting

    • Maintain technical and project documentation

    • Provide progress reports and escalate issues as needed

    • Strategic Guidance

    • Advise on system migrations and upgrade strategies

     

    Develop hosted/managed service deployment models

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    - UCC Experience

    • Software- Zoom, configuring zoom rooms, set up permissions, set up accounts

    • Hardware- Poly & Neat Pad

    - Some AV experience

    • Software- Crestron preferred but could take AMX or Extron

    • Basic troubleshooting of AV equipment

     

    - Basic network troubleshooting experience, cisco preferred

     

    - Jira, SNOW or some other ticketing tool (project tracking)

    - CCNA

    Valid Driver's License