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Job Description

We’re hiring three remote AR Follow-Up Representatives to support a new and high-impact client in the hospital billing space who are supporting a local New York hospital facility. This is a major opportunity to make a difference in the revenue cycle operations of a leading healthcare facility. Candidates with Keane Optimum experience will have a strong advantage.

Review patient account details including demographics, insurance coverage, and billing data prior to claim submission

Submit claims to insurance payers (Medicare, Medicaid, Commercial) via clearinghouses or payer portals

Monitor claim status and follow up on unpaid or underpaid claims using calls, payer portals, and work queues

Analyze payer responses (EOBs, ERAs) and determine appropriate corrective actions

Investigate and resolve claim denials through re-billing, corrected claims, or appeals

Document all activities and communications accurately in the billing system per client SOPs

Process a minimum of 35 AR claims per day

Meet productivity targets including call volumes, resolution rates, and AR aging goals

Collaborate with internal teams (coding, charge entry, posting) to resolve billing issues

Ensure compliance with HIPAA and data security protocols

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Bachelor’s degree or equivalent experience in medical billing

Strong understanding of US healthcare insurance, billing workflows, and payer guidelines

Experience with hospital billing (UB-04), DRG, Revenue Codes, CPT/ICD preferred

Analytical skills to resolve claim issues and interpret denial codes

Excellent communication skills for interacting with insurance representatives

Proficiency in MS Office and billing systems (Epic, Meditech, Cerner, or client-specific platforms)

Ability to thrive in high-volume, performance-driven environments