• Unified Communications Engineer

    Arena Technical Resources, LLC (Springfield, VA)


    Unified Communications Engineer

     

    Job ID: ATR 17723

    Job Description

    Job Title: Unified Communications Engineer

     

    Eligibility: Candidates must possess an active TS/SCI and be willing to

     

    obtain a CI Poly

    Job Description:

    Responsibilities:

    - Collaborate with customer management staff and management to

     

    coordinate and implement system level changes and activities,

     

    demonstrating the ability to make rational and objective judgments

     

    based on facts, information, and company procedures.

     

    - Support Tier 2 and 3 operations by assessing severity, prioritizing

     

    tasks, and considering risks and alternatives. Take ownership of

     

    support issues and work towards successful resolution with

     

    customers.

     

    - Provide technical assistance and support as a core member of the

     

    engineering team, actively participating in non-standard voice

     

    operations and collaboration tools.

     

    - Oversee the daily operations of approximately 8500 customer phones

     

    across multiple systems, ensuring efficient and reliable

     

    performance.

     

    - Manage projects related to the deployment of new collaboration tools

     

    like Microsoft Teams, Telephony infrastructure, including Cisco

     

    Unified Communications Manager, Cisco Unity Connection, Cisco Agent

     

    Desktop for Cisco Unified Contact Center, Cisco Meeting Server

     

    (CMS), Cisco TelePresence Management Suite (TMS), VoIP deployment,

     

    and ongoing upgrades and improvements to existing systems.

    WHAT YOU'LL NEED TO SUCCEED:

    Qualifications:

    - Expert-level understanding of Cisco Unified Communications design,

     

    architecture, requirements, and functions.

     

    - Expert-level technical proficiency in Cisco Unified Communications

     

    system engineering and administration.

     

    - Experience with various collaboration tools Microsoft Teams, Call

     

    Manager 14 or higher, with expert-level proficiency in utilizing

     

    Bulk Administration Templates and Tools.

     

    - Coordinate with source data custodians to understand the data

     

    required for specific requirements.

     

    - Expert-level proficiency in MS Excel and other data manipulation

     

    tools to logically sort, reference, analyze, and correlate data from

     

    multiple non-standard sources.

     

    - Develop and execute detailed Standard Operating Procedures (SOPs)

     

    and documentation in the areas of Unified Communications

     

    Engineering.

     

    - Conduct integration proof of concept testing as required.

     

    - Provide weekly status reports to managers and stakeholders.

     

    - Strong expertise in WAN network facilities and protocols.

     

    - Demonstrated attention to detail and a logical approach to

     

    manipulating large data sets.

     

    - Excellent interpersonal, oral, and written communication skills.

    Education/Equivalent:

    - Bachelor's Degree in Computer Science, Engineering, or a related

     

    technical discipline, or an equivalent combination of education,

     

    technical training, or work/military experience.

    Experience:

    - 8+ years of related systems engineering experience in Unified

     

    Communications.

     

    US Citizenship Required

     

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