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Unified Communications Engineer

Job ID: ATR 17723

Job Description

Job Title: Unified Communications Engineer

Eligibility: Candidates must possess an active TS/SCI and be willing to

obtain a CI Poly

Job Description:

Responsibilities:

- Collaborate with customer management staff and management to

coordinate and implement system level changes and activities,

demonstrating the ability to make rational and objective judgments

based on facts, information, and company procedures.

- Support Tier 2 and 3 operations by assessing severity, prioritizing

tasks, and considering risks and alternatives. Take ownership of

support issues and work towards successful resolution with

customers.

- Provide technical assistance and support as a core member of the

engineering team, actively participating in non-standard voice

operations and collaboration tools.

- Oversee the daily operations of approximately 8500 customer phones

across multiple systems, ensuring efficient and reliable

performance.

- Manage projects related to the deployment of new collaboration tools

like Microsoft Teams, Telephony infrastructure, including Cisco

Unified Communications Manager, Cisco Unity Connection, Cisco Agent

Desktop for Cisco Unified Contact Center, Cisco Meeting Server

(CMS), Cisco TelePresence Management Suite (TMS), VoIP deployment,

and ongoing upgrades and improvements to existing systems.

WHAT YOU'LL NEED TO SUCCEED:

Qualifications:

- Expert-level understanding of Cisco Unified Communications design,

architecture, requirements, and functions.

- Expert-level technical proficiency in Cisco Unified Communications

system engineering and administration.

- Experience with various collaboration tools Microsoft Teams, Call

Manager 14 or higher, with expert-level proficiency in utilizing

Bulk Administration Templates and Tools.

- Coordinate with source data custodians to understand the data

required for specific requirements.

- Expert-level proficiency in MS Excel and other data manipulation

tools to logically sort, reference, analyze, and correlate data from

multiple non-standard sources.

- Develop and execute detailed Standard Operating Procedures (SOPs)

and documentation in the areas of Unified Communications

Engineering.

- Conduct integration proof of concept testing as required.

- Provide weekly status reports to managers and stakeholders.

- Strong expertise in WAN network facilities and protocols.

- Demonstrated attention to detail and a logical approach to

manipulating large data sets.

- Excellent interpersonal, oral, and written communication skills.

Education/Equivalent:

- Bachelor's Degree in Computer Science, Engineering, or a related

technical discipline, or an equivalent combination of education,

technical training, or work/military experience.

Experience:

- 8+ years of related systems engineering experience in Unified

Communications.

US Citizenship Required

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