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INMATE GRIEVANCE COORDINATOR

Date: Oct 16, 2025

Req ID: 53625

Location:

Newport - (McPherson), AR, US, 72112

Category: DEPARTMENT OF CORRECTION

Anticipated Starting Salary: $47,397.00

Position Number: 22112820

County: Jackson

Posting End Date: 11/5/2025

Anticipated Starting Salary: $47,397.00

The mission of the Department of Corrections is to be a public safety resource for Arkansas families by providing professional management solutions and evidence-based rehabilitative initiatives for offenders.

All DOC positions are designated as Safety Sensitive Positions and are subject to random drug testing pursuant to the Secretarial Directive governing Personnel Drug Testing. Medical marijuana usage, as defined in Amendment 93 of the Arkansas Constitution, prohibits Personnel in a Safety-Sensitive Position from the use of medical marijuana even if they are qualifying patient under the amendment and/or hold a registry identification card. Department Personnel are prohibited from the use or possession of a medicinal marijuana card pursuant to this policy and state law.

Position Information

Job Series:Corrections Programs - Career-path

Classification:Inmate Grievance Coordinator

Class Code:SCP15P

Pay Grade:SGS05

Salary Range:$47,397 - $70,148

Job Summary

The Inmate Grievance Coordinator is responsible for managing the inmate grievance process within the Arkansas Department of Corrections. This role ensures that inmate grievances are handled fairly, promptly, and in compliance with state and federal laws, providing a critical function in maintaining order and addressing inmate concerns. The position is governed by state and federal laws and agency/institution policy.

Primary Responsibilities

Manage the inmate grievance process, ensuring grievances are addressed promptly and fairly. Review and investigate inmate grievances, gathering relevant information and documentation. Coordinate with facility staff, administrators, and other stakeholders to resolve grievances. Develop and implement policies and procedures related to the grievance process. Provide training and support to staff on grievance policies and procedures. Maintain accurate records and documentation of grievances, investigations, and resolutions. Prepare reports on grievance activities, trends, and outcomes. Ensure compliance with state and federal laws, regulations, and standards related to the grievance process. Address and resolve inmate complaints and concerns in a timely and professional manner. Perform other duties as assigned.

Knowledge and Skills

Comprehensive understanding of correctional practices, policies, and procedures. In-depth knowledge of the inmate grievance process and related regulations. Familiarity with investigation and conflict resolution techniques. Awareness of state and federal laws and regulations governing corrections. Ability to analyze and interpret information and recommend appropriate action. Ability to interview and assist inmates. Ability to maintain required documentation, records, and reports. Aptitude for maintaining confidentiality and handling sensitive information.

Minimum Qualifications

The formal education equivalent of a high school diploma; plus, two years of experience in correctional security, or related area.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market:Jonesboro