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Customer Service Representative

Fidelity Bank & Trust

1 Positions

ID: 436590880

Posted On 09/22/2025

Refreshed On 10/23/2025

Job Overview

Join Our Dynamic Team as a Customer Service Representative at** **Fidelity Bank & Trust** **in our Dubuque - Cedar Cross office!

Are you looking for an engaging and dynamic full-time opportunity in the banking industry? Look no further! We are currently seeking an experienced and motivated individual to join our team as a Customer Service Representative. As a vital member of our organization, you will play a key role in delivering exceptional customer service and providing financial solutions to our valued clients.

What You Will Do** **:

**Customer Service Excellence** : Interact with customers in a courteous and professional manner, assisting with transactions, inquiries, and account maintenance.

**Cash Handling** : Accurately and efficiently process various financial transactions, including deposits, withdrawals, and transfers.

**Product Knowledge** : Driven to learn all aspects of retail products. Stay informed about our products and services to effectively educate customers and recommend appropriate solutions to meet their financial needs.

**Compliance** : Adhere to all regulatory and compliance guidelines to ensure the security and confidentiality of customer information.

**Team Collaboration** : Work collaboratively with colleagues to achieve team goals and contribute to a positive work environment.

Why Join Us at Fidelity Bank & Trust** **:

**Exciting Growth Opportunities:** Take your career to new heights with our commitment to professional development and advancement.

**Collaborative Environment:** Work alongside a supportive team that values collaboration and teamwork.

**Competitive Benefits:** Learn about your benefits offered to our employees.

**Innovation Culture:** Be part of an organization that embraces innovation and stays ahead in the ever-evolving banking industry.

What You Will Need:

+ Experience as a bank teller or in a financial institution is a plus but not required.

+ Excellent customer service and communication skills.

+ Proficiency in handling cash and conducting financial transactions.

+ Willingness to advance through our customer service training to effectively administer all deposit products.

+ Ability to work in a fast-paced environment with attention to detail and accuracy.

+ Familiarity with Microsoft Office Suite.

+ _We are willing to train a candidate with the right personality and willingness to learn._

Primary Contact

1724418518215

Jenni Noonan

Chief eXperience Officer,

Phone

Phone

Phone

Fax

[email protected]

Email

False

False

True

Job Details

Categories

Banking/Mortgage/Financial Services

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1018

Job REQ #

436590880

\# Positions

1

Start Date

20250922

End Date

20251128

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Fidelity Bank & Trust

About the Company

In 1910, Fidelity Bank & Trust opened for business in Luxemburg, Iowa. Originally known as the Luxemburg Savings Bank the name was changed to Fidelity Bank & Trust in 1964, when the charter was moved to Dyersville. Today we proudly serve 30 communities.

Fidelity Bank & Trust is here for your financial needs, and as a supporter of our communities. We have over 280 employees ready to help you with all of your banking needs. Our people proudly log hundreds of hours of community service and are happy to lend a helping hand to a variety of projects and organizations in their communities