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Client Support Technician Internship

Colony Brands, Inc.

1 Positions

ID: 83757

Posted On 10/29/2025

Job Overview

SC Data Center is an affiliate company of Colony Brands, Inc., which is one of the world’s largest and most successful direct marketing catalog and e-Commerce companies. To support our growing business, we are seeking a self-motivated and organized Client Support Technician who has experience with troubleshooting client level hardware/software and experience with Microsoft and Apple software products. This position will be a great fit for someone with solid technical IT skills who enjoys helping others resolve their computer and technology issues.

The Client Support Technician Internship will begin in June and end in August or December 2026.

What You’ll Do

The Client Support Technician Intern will assist in setting up, maintaining, and supporting corporate owned client-level computer equipment installed and in use within the Colony Brands facilities. The role includes supporting hardware and software troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for:

+ Assembly and configuration of PC / MAC hardware

+ Documentation and mentoring of the Help Desk

+ Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions

+ Windows 10 / 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools

+ Apple OS Imaging and/or patching skills utilizing JAMF

+ End User Support for Mobile Phones / Tablets via Microsoft Intune

+ Citrix Client Troubleshooting

+ SCCM Client Troubleshooting

+ Microsoft E-Mail and Office Support via Office 365

+ Printer / Copier / Audio Visual Troubleshooting and Support

+ Active Directory User Account / Group and Permission Support

What It Takes

We are looking for highly motivated individuals to join our Employee Experience team with majors related to Computer Science and Networking & Security. Ideally you will have strong oral and written communication skills and the ability to work effectively with multiple personality type. Also, we are looking for:

• At least Junior Senior standing, recent graduates may be considered

• Cumulative GPA of 2.80 or higher

• Solid understanding of Windows Operating Systems (Mac also beneficial)

• Solid troubleshooting skills for client level hardware including desktops, laptops, mobile phones, tablets and printers

• Solid communication skills, verbal and written. Documentation and participation/contribution to team discussions will be part of the role.

• Experience with Microsoft Office, Anti-Virus Malware Tools and PowerShell would be beneficial for the role.

• Ability to work independently

This position is not eligible for remote work and would require you to work onsite in Monroe, WI for the duration of your internship.

Note: We do not offer sponsorship for any position at this time.

Primary Contact

214918

Rudy Folk

Sr. Talent Acquisition Specialist,

608-324-8818

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Information Technology/Telecommunications

Location

Monroe, WI

Shift

First Shift

Job Type

Temp

Full/Part

Part Time

Qualifications

Education

Some College

Company ID

937

Job REQ #

\# Positions

1

Start Date

20251029

End Date

20251229

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Colony Brands, Inc.

About the Company

As one of North America’s largest multi-channel, direct-marketing companies, we take pride in our diverse portfolio of affiliates, brands, and products. Despite our growth over the last century, we remain true to our roots as a private, customer-focused business based in Monroe, WI.

Stability is just one aspect of our culture. What truly defines us is our commitment to our Core Values, fostering employee growth, and creating a better place to live and work. We are dedicated to supporting the communities we serve and offer a wide range of benefits and programs to enhance the well-being of our employees.

Learn more here: https://www.colonybrands.com/