• Field Service Technician

    Wend American Group (White Marsh, MD)


    Company Background – Flynn Group

     

    Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant

     

    Group) is the largest franchise operator in the world, and the third largest operator of

     

    restaurants, after only Starbucks and Chipotle, in the United States. Flynn Group owns and

     

    operates more than 2,600 restaurants and fitness clubs across Applebee’s, Arby’s, Taco Bell,

     

    Panera, Pizza Hut, Wendy’s, and Planet Fitness brands spanning 44 states, and Australia,

     

    generating $4.6 billion in sales and employing more than 75,000 people. More information is

     

    available at www.flynn.com.

     

    Company Background – Flynn Wendy's

     

    Flynn Group entered the Wendy’s system in 2021 with the acquisition of 190+ restaurants in the US. In 2023 we expanded internationally acquiring Wendy’s master franchisee license for Australia with the goal of building 200 restaurants by 2024. More information is available at https://flynn.com/wendys.

    Position Description

    Field Service Technician

    **Purpose:** Daily operations of the FIELD SERVICE TECH to include service calls, Preventive Maintenance Visits and Install Projects that has to do with any work done in our stores.

    Reports to: Regional Field Services Manager

    **Employment Status:** Non-Exempt

    Qualifications:

    Educational Requirements:

    + High School diploma or equivalent.

    Experience:

    + General computer experience and knowledge is preferred.

    + DOS/Windows knowledge

    + Cabling knowledge

    + Network knowledge.

    General Expectations:

    + Ability to work cooperatively with supervisors and co-workers.

    + Ability to understand and follow complex oral and written instructions.

    + Ability to perform responsibilities without necessity of close supervision.

    + Ability to drive to locations where needed.

    + Ability to effectively communicate with others.

    + Ability to meet attendance standards to perform the essential functions of the job.

    + Ability to maintain a generally positive attitude.

    Functions and Responsibilities:

    Universal Standards:

    + Support the philosophy and mission of Flynn Restaurant Group.

    + Comply with company policies.

    Specific Functions and Responsibilities:

    + Day to Day Operations of a Field Tech including traveling to perform servicing, repairing, and maintaining all equipment in our stores.

    + Test computers, peripherals, hardware, and software to ensure that they are working at 100% functionality.

    + Act as a technical resource to assist users with resolving computer issues.

    + Ability to lift 55 pounds regularly.

    + Work with and without supervision.

    + Must be able to work at a fast pace while maintaining excellence in repair and cleanliness.

    + Perform other tasks as assigned.

    + Expected to be on call for critical system issues during the evenings and/or weekends and holidays.

    Physical Requirements/Environmental Conditions:

    + Requires prolonged sitting and driving at times.

    + Continues good driving records.

    + Requires stooping, bending, standing, walking, and reaching.

    + Must be able to adapt to a fast-paced, multi-faceted office environment.

    + Occasional lifting, carrying, pushing, or pulling moderate amount of weight up to 55 pounds.

    + Requires close vision, depth perception and distance vision.

    + Requires ability to hear speech at normal levels and speak in audible tones.

    + Ability to follow and understand oral and written instructions.

     

    For a copy of Flynn Group’s Workplace Privacy Notice, please visit https://flynn.com/privacy-policy/

     

    We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.