• Senior Client Service Consultant

    MetLife (Kansas City, MO)


    Job Description:

    The Client Services Consultant II will be responsible for the end-to-end client experience for a block of Jumbo sized Association relationships that range from 10,000 to over 30,000 eligible members and have over 5MM in annual premium.

    Functional Responsibilities:

    * Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.

    * Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

    * Respond to customer needs proactively

    * Leads and participates in both customer- and internal-facing presentations and meetings.

    * Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

    * Participates in client account audits and strategic planning process.

    * Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

    * Perform other related duties as assigned or required.

    Essential Business Experience and Technical Skills:

    Required:

    * High School diploma or equivalent

    * 5+ yrs. related experience in client relationship management

    Preferred:

    * Bachelor’s degree

    * Work in a multi-market environment (GroupFacts, Regional Market, MIB)

    * Prior experience in the PEO industry.

    * Extensive oral/written communication skills.

    * Advanced problem solving and analysis.

    * Expert knowledge of group products, services, and systems.

    * Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once

    * Ability to consistently meet tight deadlines and work under pressure

    * Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)

     

    Travel

     

    5-10%

    Equal Employment Opportunity/Disability/Veterans

    If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

     

    MetLife maintains a drug-free workplace.