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Description

GUIDE GUESTS. SOLVE PROBLEMS. CREATE MOMENTS. BECOME A TICKET GUIDE AGENT!

The Ticket Guide Agent ensures a smooth and positive passenger experience by providing guidance, support, and information in ticketing and check-in areas, using strong communication skills and a customer-focused approach in a busy airport environment.

WHAT IT’S LIKE TO WORK AS A TICKET GUIDE AGENT

+ Greet passengers and provide directional assistance: Offer a warm welcome and guide travelers to check-in counters, gates, or other airport facilities

+ Answer passenger inquiries regarding flight schedules and ticketing: Provide accurate, up-to-date information on flights, delays, and cancellations

+ Assist passengers with self-service ticketing machines: Help travelers efficiently use automated ticketing kiosks

+ Resolve ticketing issues and concerns: Address and troubleshoot problems related to ticket purchases, refunds, or changes

+ Provide special assistance to passengers with additional needs: Support travelers with disabilities, young children, or other special requirements

+ Collaborate with airline representatives to ensure accurate information: Work closely with airline staff for consistent passenger communication

+ Maintain a high level of customer service and professionalism: Uphold service standards in all passenger interactions

+ Exemplify PrimeFlight customer service and safety standards

+ Perform any additional duties as assigned by management

WHY WORK FOR PRIMEFLIGHT?

+ Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more _(*part-time benefits may vary)_

+ We are committed to being a leading provider of commercial services within the aviation industry

+ Our teams focus on maintaining a positive working environment and treating all team members with respect

+ With more than 200 locations across the world, we offer opportunities for career progression

+ Enjoy a competitive pay scale

QUALIFICATIONS

+ 18 years of age or older

+ Eligible to work in the United States

+ Communicate effectively in English (reading, writing, speaking)

+ Previous experience in customer service or guest assistance

+ Strong communication and interpersonal skills

+ Knowledge of airport layout and ticketing/check-in procedures

+ Customer-focused attitude with a friendly and approachable demeanor

+ Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

+ Effectively communicate with colleagues and clients, both in-person and through electronic means

+ Pass a background check and drug screen

+ Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

+ Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

+ Ability to lift up to 70 pounds

+ Prolonged standing and walking in an indoor/outdoor environment as applicable

+ May need to reach with arms and grasp with hands

+ May need to push, pull

+ May need to bend, stretch, squat, kneel

+ Exposure to moderate and at times high noise levels

+ Be able to hear and respond to the spoken voice and to audible alarms

+ Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

+ Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.