"Alerted.org

Duration: 6 Months

Job Description:

+ People Ops/Vendor Management Global Program Manager to drive scalable business transformation across People, Business, and Vendor Operations.

+ The ideal candidate will bring a deep understanding of operational excellence in complex, matrixed global environments — with a proven record of leveraging data, automation, and AI-driven insights to enhance efficiency, accuracy, and decision-making.

+ This role requires a strong balance of strategy and delivery — leading global initiatives that modernize processes, standardize systems, and optimize vendor and people operations for measurable impact.

Responsibilities:

Program Strategy & Delivery:

+ Lead end-to-end program development and execution to scale people and business operations globally, ensuring alignment with organizational priorities.

Operational Excellence:

+ Streamline and automate workflows to enhance throughput, reduce inefficiencies, and strengthen cross-functional alignment across global teams.

Data & Insights:

+ Design and implement reporting frameworks and analytics dashboards to deliver actionable insights that inform strategic decision-making and resource allocation.

AI & Automation:

+ Introduce and manage AI-powered tools and automation initiatives to modernize training, enablement, and process optimization.

Vendor & Stakeholder Management:

+ Oversee multi-vendor ecosystems — building governance models, managing SLAs, and driving performance through data-backed operational frameworks.

Enablement & Change Management:

+ Standardize and scale enablement programs leveraging user-centric design principles to ensure adoption and sustained performance.

Experience (Required):

+ Experience: 10+ years in Program Management, Operations, or Strategy roles, with at least 5 years in a global, matrixed organization (preferably in Tech, SaaS, or Enterprise Operations).

+ Expertise: Demonstrated experience optimizing people operations, vendor management, and process transformation initiatives.

+ Analytical Skills: Strong command of analytics, reporting, and performance measurement frameworks.

+ Technology Mindset: Proven success applying automation, AI, and digital tools to improve scalability and impact.

+ Leadership: Skilled in managing cross-functional teams and influencing senior stakeholders in fast-paced, ambiguous environments.

+ Education: Bachelor’s degree required; MBA or equivalent preferred.

Experience (Desired):

+ Advanced understanding of People Operations and Vendor Program Management

+ Vendor optimization initiatives improving delivery consistency and quality

+ Experience with global enablement systems and workflow automation tools

+ Strong communication and stakeholder management skills

+ Proficiency in data visualization and operational analytics (e.g., Tableau, Looker, Google Sheets, SQL).

Education:

+ Bachelor's or degree in or a related field or equivalent work experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com/)

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.