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Position Purpose:

Increase market share by motivating, training, delegating and coaching a staff of Customer Service Representatives to achieve established corporate goals. Responsible for coordinating customer service with other departments.

Primary Responsibilities:

+ Identify customer needs and satisfy them profitably.

+ Maintain existing customer base through effective customer service skills.

+ Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues

+ Insure follow through with customer requests by customer service.

+ Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews.

+ Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed.

Education:

+ High School Diploma or GED

Experience:

+ Two (2) year experience in a customer service related position preferred or call center experience

Skills:

+ Good communication skills

+ Proved ability to communicate effectively to satisfy the customers’ needs.

+ Experience managing individuals, motivating, training and disciplining a staff.

+ Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus.

+ Bilingual English/Spanish a plus

+ Ability to handle multiple tasks.

+ Strong organizational skills and ability to handle crisis situations effectively

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.