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Manager Outreach and Constituent Services

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Manager Outreach and Constituent Services

Salary

$114,680.80 - $134,162.08 Annually

Location

Minneapolis, MN

Job Type

Full-time

Job Number

2025-00513

Department

Office of City Clerk

Division

City Clerk Administration

Opening Date

10/29/2025

Closing Date

11/9/2025 11:59 PM Central

FLSA

Exempt

Bargaining Unit

CNR

+ Description

+ Benefits

+ Questions

Position Description

The mission of the Manager of Outreach and Constituent Services is to lead the development and execution of a comprehensive and strategic marketing, outreach, and communications plan that enhances public awareness of and access to the work of the City Council and the Legislative Department. This role is dedicated to fostering meaningful community engagement and participation in municipal governance through inclusive communications, media relations, constituent services, and special initiatives. In close collaboration with the thirteen elected City Council members, Legislative Department leadership, and cross-departmental peers, the Manager ensures that the voices of all community members are heard, valued, and reflected in the work of local government.

Work Location:This position works on-site.

The City of Minneapolis does not sponsor applicants for work visas.

Job Duties and Responsibilities

+ Partners with Council Members, Legislative Department leadership, and City departments to design and implement a strategic plan that integrates marketing, outreach, communications, and constituent services in alignment with City Council goals and priorities.

+ Leads the Outreach & Constituent Services Division, including recruitment, supervision, performance evaluation, and project assignment. Serves as a member of the Legislative Department management team.

+ Advises Council Members and City officials on outreach and public relations strategies related to City policies, priorities, and programs. Oversees communications for citywide events from concept through production, including content creation, graphic design, and digital/print materials.

+ Represents the City Council in integrated public information efforts during emergencies and disasters. Serves as a designated spokesperson and liaison to the City’s Joint Information Center and prepares elected officials to communicate sensitive matters to diverse audiences.

+ Manages media relations, including interviews, press conferences, and briefings. Oversees official social media platforms, develops or approves content, and ensures compliance with media policies. Provides media training and maintains strong media relationships.

+ Responds to media inquiries on behalf of Council Members and the Legislative Department, including sensitive or controversial topics. Coordinates with the City Attorney’s Office and City Communications as needed.

+ Builds relationships with community and ethnic media, pitches stories, and ensures timely, accurate responses to inquiries. Manages communications for both Legislative Department and partner initiatives, including during off-hours when necessary.

+ Researches, writes, and edits speeches, statements, articles, and editorials for Council Members and the Legislative Department, often accompanied by multimedia content.

+ Develops and implements civic education and literacy programs to inform and engage residents about City government, with a focus on the City Council’s roles and responsibilities.

+ Monitors and evaluates outreach and engagement efforts using tools like surveys and analytics. Incorporates community feedback to refine strategies and improve impact.

+ Oversees constituent services programming and supports ward offices by developing guides, templates, scripts, and training. Promotes a collaborative and positive working relationship between ward offices and the Outreach & Constituent Services Division.

WORKING CONDITIONS:

Regular Indoor Office Environment.

Required Qualifications

MINIMUM EDUCATION:

Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Political Science, Public Administration or equivalent.

MINIMUM EXPERIENCE

Five years of directly related work experience, including two years of supervisory/management experience.

EQUIVALENCY

An equivalent combination of education and highly related experience in a similar environment may be considered.

REQUIRED ATTACHMENTS:

You must attach a resume and cover letter to your application and complete the supplemental questions. Without a resume and cover letter, the application may be deemed as incomplete and will not be considered further.

SELECTION PROCESS:

The selection process will consist of one or more of the following steps: a rating of relevant education and experience (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

INTERVIEW SELECTION:

The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

BACKGROUND CHECK:

The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

UNION REPRESENTATION:

This position is not represented by a bargaining unit. Review Civil Service Rules here: https://www2.minneapolismn.gov/government/departments/hr/civil-service-rules/ .

ELIGIBLE LIST STATEMENT:

The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two (2) months after it has been established.

Knowledge, Skills and Abilities

+ Possesses a deep understanding of media relations, strategic public relations planning, and public information campaign development.

+ Demonstrates the ability to develop and execute comprehensive communication and outreach plans by analyzing target audiences and market opportunities, defining effective strategies, and measuring outcomes to drive improvements.

+ Applies marketing principles to craft compelling messages and manage communications across multiple platforms to enhance public awareness and perception.

+ Communicates complex messages clearly and effectively, tailoring content to resonate with diverse audiences and ensure engagement and impact.

+ Produces well-organized, professional written materials using proper grammar, punctuation, and AP style.

+ Builds and maintains strong relationships with diverse stakeholders, including city leaders, staff, community organizations, media, and local partners.

+ Uses sound judgment and problem-solving skills to analyze complex situations, identify key issues, and develop balanced, effective solutions.

+ Proactively addresses challenges with creativity, resourcefulness, and a focus on achieving optimal outcomes.

+ Analyzes complex information, identifies patterns, and makes data-driven decisions.

+ Demonstrates strong project management and organizational skills by effectively managing multiple tasks and competing priorities while maintaining high standards.

+ Provides effective leadership and supervision by offering clear direction, guidance, and support to team members.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Benefits Summary

Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page (http://www.minneapolismn.gov/hr/benefits/WCMS1Q-066289) .

Insurance

Health insurance

Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design (http://cityofminneapolis.welcometomedica.com/page/61) with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica.

Dental insurance

The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees.

Life insurance

The city provides basic life insurance of one times your annual salary up to $50,000. You can elect to purchase optional life insurance.

Paid time off

Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements (http://www.minneapolismn.gov/hr/laboragreements/index.htm) .

Paid parental leave

City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child.

Retirement

City employees earn a pension and may choose to participate in additional retirement savings programs.

+ Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits.

+ Deferred compensation: Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS).

Transportation

Eligible City employees may choose to participate in the following transportation programs:

+ Metropass: TheMetropass (http://www.minneapolismn.gov/hr/benefits/trans/benefits\_pre-tax-transit) program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price.

+ Parking or Van Pool:The City of MinneapolisTransportation Benefits Plan (http://www.minneapolismn.gov/hr/benefits/trans/WCMS1P-113620) gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars.

Learning and development

To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees.

Other perks

Employees can also take advantage of flexible spending accounts, theEmotional Wellbeing Solutions (https://www.minneapolismn.gov/government/departments/hr/benefits-wellness/) , health club discounts and more.

01

How did you find out about this position? (Select all that apply)

+ Recruiter

+ City of Minneapolis website

+ City of Minneapolis employee

+ City of Minneapolis job interest card

+ City of Minneapolis Career Opportunities Bulletin

+ Friend or family member

+ League of Minnesota Cities website

+ Diversityjobs.com website

+ Governmentjobs.com website

+ Indeed.com website

+ Minnesotajobs.com website

+ Minnesota Council of Nonprofits Website

+ Other website

+ LinkedIn

+ Facebook

+ Other media

+ College or University

+ Community organization

+ Job Fair

02

Please specify where you heard about this position (e.g., website name, City of Minneapolis employee name, job fair, professional association).

03

Please indicate below the highest level of education that you have completed.

+ None

+ High School Diploma or GED

+ Associate Degree

+ Bachelor's Degree

+ Master's Degree

+ Doctorate

04

How many years of experience do you have performing the duties similar to those listed in the job description?

+ None

+ Less than 1 year

+ 1 years but less than 3 years

+ 3 years but less than 5 years

+ 5 years but less than 8 years

+ 8 or more years

05

How many years of experience do you have in a supervisory role?

+ Less than two years

+ 2 years or more

06

How many years of experience do you have in communications?

+ No experience

+ Less than 5 years

+ 5 to 9 years of experience

+ 10 years or more of experience

07

Which of the following areas have you worked in? (Select all that apply)

+ Internal Communications

+ External Communications

+ Media Relations

+ Crisis Communication

+ Social Media Strategy

+ Content Creation

+ Brand Management

+ Corporate Communications

+ Government Communications

+ None

08

What tools or platforms have you used for communications management? (Put N/A if none)

09

How many years of experience do you have with community outreach & engagement?

+ No experience

+ Less than 5 years of experience

+ 5 to 9 years of experience

+ 10 years or more of experience

10

How many years of experience do you have working with elected officials?

+ No experience

+ Less than 5 years of experience

+ 5 years but less than 7 years of experience

+ 7 years but less than 9 years of experience

+ 9 years or more of experience

Required Question

Employer

City of Minneapolis

Address

350 South 5th Street

Room 1

Minneapolis, Minnesota, 55415

Phone

(612) 673-2282

Website

http://www.minneapolismn.gov/jobs

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