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**Position:** Technology Systems Manager (Access Management)

**Location:** Redmond, WA (onsite)

**FLSA:** Exempt

**Salary:** $75,000 - $82,000

SUMMARY

The Technology Systems Manager will provide technical systems support to the access management team including any advanced troubleshooting of equipment and software with strategic guidance when implementing new technology, solutions, and processes to ensure successful execution. They will respond to higher level/technical requests in person, over the phone, or via email. This position will also assist with day-to- day operations, administrative and/or miscellaneous tasks including the development and implementation of policies and procedures to enhance both general and technical support operations.

ESSENTIAL** **FUNCTIONS** **:

+ Leadthedesign,development,andimplementationofstrategictechnicalsupportinitiatives.

+ Provide IT Desktop, Network and Server support.

+ Provide Tier 1-2 support for access management issues or requests. This may include escalating Tier 3 items to various teams to coordinate support for internal tools. (i.e. access level configurations, area access manager permissions, urgent access escalations).

+ SupportRemoteBiometricEnrollmentsthroughaudio/videosessionsglobally.

+ Providetrainingtobothinternalandexternalteamsonnewand/orexistinginternaltoolsandprocesses including the development and implementation of policies and procedures.

+ Provide support to global teams that manage access control in their regions to ensure success in their daily operations. This may include support for access control tools used, drafting communications, and maintaining the SharePoint with updated supporting documentation and policies.

+ Analyzecomplextechnicalissuesandprovideexpertrecommendationstoseniormanagement.

+ Assistwithproceduralreview,analysisandprocessdeploymentforthe Access Management Team.

+ Developandenforcetechnicalsupportpoliciesandprocedures,ensuringcompliancewith organizational standards.

+ Developandpublishstrategicprocessdocumentsandcomprehensivetechnicaldocumentation on innovative best practices and advanced methodologies in security access management, influencing industry standards and guiding organizational policies.

+ Collaborate with multiple teams and utilize various tools to escalate, monitor, and resolve complex issues, ensuring efficient operations and service excellence.

+ Participateintherecruitment,hiring,andtrainingofnewtechnicalsupportstaff.

+ Run, export, extrapolate, and audit data for monthly reports for the client business groups.

+ Exploreandadoptchangingtechnologyinpreparationforandtoaccommodateevolvingcompanyneeds.

KEY** **COMPETENCIES

+ High attention to detail and well-developed organizational skills.

+ Ability to identify key issues and escalate as needed.

+ Ability to work with external teams in a professional and courteous manner.

+ Able to work in a fast-paced environment while effectively making decisions.

+ Ability to learn new technically involved tasks as needed.

+ Proficient problem solving, analysis, and research skills.

+ Ability to work in a team environment and able to complete tasks in a timely manner.

+ Ability to work independently with little to no supervision.

+ Positive customer service experience with strong listening skills and patience.

+ Ability to work professionally and productively with others.

+ Excellent communications skills, written and verbal, with a strong understanding of English grammar and composition.

MINIMUM** **HIRING** **STANDARDS

+ Must be at least 18 years of age.

+ Must have a reliable means of communication.

+ Must have a reliable means of transportation (public or private).

+ Must have the legal right to work in the United States.

+ Must have the ability to speak, read, and write English.

+ Must have a High School Diploma or GED.

+ Must be willing to participate in the Company’s pre-employment screening process, including drug screening and a background investigation.

EDUCATION** **AND** **EXPERIENCE

+ Associate degree and 3+ years of work experience in a related field that demonstrates high-level support experience leveraging technology and systems. An equivalent combination of education, certifications, and/or experience may be considered in lieu of a degree.

+ Proficiency in Microsoft Suite including Teams, SharePoint, Microsoft Outlook, Word, Excel required.

+ MusthaveexperiencewithServiceDesk,ticketandescalationmanagement.

+ Experience with Microsoft Power Apps is preferred.

+ Lenel OnGuard experience is preferred.

+ Access Control Management platforms preferred.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS

With or without reasonable accommodation, the candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

+ May be required to occasionally work nights or weekends to support global or emergent issues.

+ Maintain composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.

+ Required ability to handle multiple tasks concurrently.

+ Computer usage, which may include prolonged periods of data analysis.

+ Handling and being exposed to sensitive and confidential information.

+ Occasional lifting and/or moving up to 10 pounds, and occasionally 25 pounds **.**

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

+ Retirement plan

+ Employer-provided medical and dental coverage

+ Company-paid life insurance

+ Voluntary life and disability insurance

+ Employee assistance plan

+ Securitas Saves discount program

+ Paid holidays

+ Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.