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At Merrimack Health, we are committed to pay transparency and equity. The base salary range is $17.42 – $26.12 determined based on your education, experience, licensure, and internal equity considerations. Offers are typically made below the top of the range to support future salary growth.

Position Summary: Pre-Admission Test Secretary PACU/SDC/PAT Per Diem Days

The Pre-Admission Testing Secretary provides clerical support to ensure all documentation is received for a smooth patient flow day of surgery. Additionally, The Pre-Admission Testing Secretary provides reception/patient check-in for surgery and Pre-op testing.

JOB DUTIES AND RESPONSIBILITIES:

• Provide a welcoming and supportive environment for patients. • Create charts for surgical procedures in advance and presently. • Manage filing of all patient charts and documents for pre-admission testing (PAT). • Coordinate chart documentation and requests for specialist and Primary Care Physician (PCP) clearance notes. • Place calls to offices and providers using correct phone etiquette • Answer calls and provide direction to patients for pre-operative process as it applies to the surgical experience using correct phone etiquette • Manage faxed documents and file in current upcoming patient records or files received documents in central files for future procedures. • Communicate and coordinate patient information regarding day of surgery and pre-op with nursing staff in PAT and other areas as needed. • Coordinate received orders with nursing and other departments as necessary, example: faxed Pharmacy orders, faxed Lab orders • Manage patient status in Meditech as needed, example, Lab appointments in PAT. • Scans documents into patient record complying with Medical Records requirements. • Check in patients for Surgery/Pre-op testing appointments in Meditech • Collaborate with Registration team for smooth patient flow and registration requirements • Verify patient identification, correct surgeon/procedure, and laterality as part of Universal protocol • Assure that charts are present with complete critical components of patient record for daily schedules • Communicate with SDC and OR teams for patient throughput and schedule changes or concerns • Place patient calls for arrival times day prior to surgery and day of surgery schedule changes • Provide back-up for EKG as needed.

EDUCATION AND RELATED EXPERIENCE:

Minimum Required: • High school diploma or equivalent • 2 years of customer service experience • Experience in a team environment • Demonstrated communication skills • Experience performing clerical and phone duties in an office- or health-care related environment • Must have outstanding customer service attitude and demonstrate a commitment to professional behavior • Able to read and comprehend English language

Preferred: • Associates degree • Bilingual English/Spanish preferred • Medical experience/terminology preferred • Strong computer skills and ability to learn multiple health care-related computer systems