• Quality Assurance Supervisor

    City of New York (New York, NY)


    Job Description

    THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $80,000.00 and $90,000.00.

     

    THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF PROGRAM EVALUATOR.

     

    YOU MUST BE A CURRENT EMPLOYEE OF THE ADMINISTRATION FOR CHILDEN’S SERVICES TO BE CONSIDERED FOR THIS POSITION.

     

    The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

     

    The Division of Policy, Planning and Measurement (PPM) collaborates with every ACS division to guide systems analysis and strategic systems improvement; assure quality of practice at ACS and its provider agencies; professionalize the frontline workforce; bring knowledge into practice; provide research and analytic support; and plan and develop new programs and policies.

     

    For quality assurance and evaluation, PAMS Case Review teams perform a close, structured review of documented casework practice in a statistically valid sample of cases from each contracted provider agency. Performance on PAMS reviews is scored, compiled, and used in the performance monitoring process, as well as improvement strategies when needed.

     

    The Quality Assurance (QA) Supervisor will utilize standardized QA PAMS instruments to evaluate both provider case practice and PAMS reviewer inter-rater reliability as part of the Team’s internal quality assurance process. The QA Supervisor will also assist with compiling information that fulfills internal tracking and reporting requirements and for state and federal oversight agencies.

    Reporting to the Foster Care PAMS Manager, the QA Supervisor will be responsible for supporting the case evaluation process as follows, but not limited to:

    - Utilize standardized PAMS instruments to evaluate provider agency practice.

     

    - Support inter-rater reliability within the PAMS Team by providing guidance and technical assistance as needed.

     

    - Maintain PAMS QA and reporting tracking systems; maintain updated tools and guidance documents.

     

    - Partner with PAMS Manager to develop best practice and technical guidance; provide staff training and development; participate in inter-divisional and provider meetings; and cover for Team Manager as needed.

    ADDITIONAL INFO:

    Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

    TO APPLY:

    Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID # 748805.

     

    No phone calls, faxes or personal inquiries permitted.

     

    Note: Only candidates under consideration will be contacted.

    PROGRAM EVALUATOR (ACS) - 52416

    Qualifications

    1. A master’s degree from an accredited college or university in social work, economics, finance, accounting, business, personnel or public administration, human resources management, management science, operations research, organizational behavior, statistics, labor relations, psychology, sociology, nursing, counseling, child welfare, political science, urban studies, education or a closely related field, and two years satisfactory full-time professional experience performing quantitative/qualitative statistical analysis in the evaluation of social service programs and/or operations, or utilizing statistical analysis in social service program-level planning. At least one year of this experience must have been in a supervisory, administrative, managerial or consultative capacity or related area; or

    A maximum of six semester credits from an accredited college in statistics and/or research methodologies may substitute for up to six months of the experience described in "1" above. However, all candidates must possess the one year of experience in a supervisory, administrative, managerial or consultative capacity, and at least an additional six months of full-time professional experience as described in “1" above.

    2. A baccalaureate degree from an accredited college or university in one of the fields listed in "1" above and three years of the full-time satisfactory professional experience described in "1" above, including at least one year of experience in a supervisory, administrative, managerial or consultative capacity or related area.

    A maximum of six semester credits from an accredited college in statistics and/or research methodologies may substitute for up to six months of the experience described in "1" above. However, all candidates must possess the one year of experience in a supervisory, administrative, managerial or consultative capacity, and at least an additional six months of full-time professional experience as described in “1" above.

     

    Additional Information

     

    The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

     

    Salary Min: $ 77,211.00

     

    Salary Max: $114,446.00