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Position Summary

This role executes and manages Operational deliverables for key customer accounts to ensure highest levels of customer satisfaction and best-in-class service. This position will work with operational, project and sales tools, processes, and experts to support best-in-class customer experience.

Essential Duties and Responsibilities

+ Serve as Agiliti’s primary point of contact for assigned OEMs and field leaders to meet operational objectives

+ Identify, track, monitor, maintain and report on Key Process Indicators (KPIs) to understand operational and financial performance and trends, and to identify opportunity for continuous improvement and success.

+ Resolve day-to-day and escalated customer issues.

+ Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction with Agiliti resulting in increasing customer loyalty and realizing expanded market share services growth.

+ Lead customer stakeholder analysis and relationship management in partnership with sales and field operations teams to ensure project success.

+ Develop and present Quarterly Business Review data and reports.

+ Lead, plan and implement new or expanded programs to support OEM growth and opportunities, Technical resource planning and contract development through collaboration with internal and external disciplines.

+ Develop and maintain project schedules and drive internal and external teams to complete tasks per customer requirements.

+ Identify contract expansion sales lead opportunities based on customer interactions.

+ Assist, train, guide and/or mentor Logistics Coordinators in their support responsibilities.

Qualifications

+ Strong analytical, time management and organizational skills.

+ Experience conducting business reviews including development of metrics and reporting analysis.

+ Presents to customers and key internal stakeholders with a positive, professional, customer-focused attitude and a passion to succeed.

+ Proven communication, decision making and negotiation skills.

+ Experience achieving results through influencing others.

+ Strong leadership and presentation skills with an ability to lead internal and external meetings.

+ High business ethics and personal integrity.

+ Advanced computer skills required (Smartsheets, Power Point, Word, Excel, Visio and Project). Familiarity with Microsoft Access, Sequel, AS400.

+ Ability to capture, analyze and report on key data, develop detailed short- and long-term technical service and logistics for implementation and continuous improvement.

Education and/or Experience

+ BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred.

+ Minimum of five years related work experience on customer account management, program implementation and project management experience.

+ Certification in LEAN/6 Sigma and PMP is desired

+ Develops cross functional team members through mentoring and coaching in complex subjects.

+ Ability to manage multiple programs and priorities.

+ Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.

_It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements (https://www.agilitihealth.com/wp-content/uploads/AAP-Statements.pdf)_

_You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination._

_Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs._

_Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law._

_If you require assistance with your application, please contact_ [email protected]._

Primary Job Location:

Pittsburgh District

Additional Locations (if applicable):

Job Title:

Operations Account Manager

Company:

Agiliti

Location City:

Bridgeville

Location State:

Pennsylvania