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Job Details

Division:[[division_obj]]

Other Available Locations:[[mfield1]]

Basic Job Functions:

+ Ensure a safe working environment is maintained and consistently demonstrate a strong commitment to personal safety practices.

+ Consistently promote a culture of quality and continuous improvement within the KBS team to proactively prevent quality issues.

+ Answer calls from jobsites and collect required information to verify claims.

+ Take complete ownership of investigations and backcharge negotiations for builders.

+ Maintain regular communication with erectors, customers, and teammates to address field-related issues.

+ Collaborate with other departments to address field issues and implement process improvements.

+ Examine internal documents to investigate, record, and report all service and product performance issues.

+ Provide customers with consistent, accurate, professional resolutions.

+ Identify the underlying causes of quality issues, assign appropriate investigations, and oversee implementation of corrective actions to prevent recurrence.

+ Identify and assess emerging and trending quality concerns and provide recommendations to the Quality Service Supervisor; if appropriate, communicate proposed solutions to relevant Commercial Services Teammates for implementation throughout NBG.

+ Proactively offer backup support to other Quality Service Representatives when needed.

+ Provide assistance and backup support for Component Sales and Project Coordinators as the situation requires.

+ Make occasional trips to jobsites for troubleshooting and extensive claim investigations.

+ Participate in and lead department and/or division quality meetings.

+ Perform other tasks as directed by the Quality Service Supervisor and Sales Service Manager.

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Minimum Qualifications:

+ Background in computer use with skills in Microsoft Excel and Word.

+ Background in blueprint reading and interpretation.

+ At least two years experience in metal building construction, detailing, and/or customer service.

Preferred Qualifications:

+ Prior experience with erection, fabrication, customer service, and/or detailing of PEMB systems.

+ Technical associate degree or bachelor's degree in business, construction, or related fields.

About Us:

Nucor Buildings Group (NBG), a proud Nucor product group, is one of North Americas largest and most experienced manufacturers of metal building systems. With multiple locations throughout the United States, NBG is proud to design world-class building solutions tailored to meet the needs of any market including commercial, industrial, agricultural, and institutional. Our brands include American Buildings, CBC Steel Buildings, Kirby Building Systems, and Nucor Building Systems.

Why Nucor?

When you join Nucor, Americas largest steel manufacturer and recycler, youll help create a variety of steel products that become so much more, for so many people. And you wont do it alone. Our supportive culture builds each other up, values family, relationships, and puts safety above anything else. With the freedom to take your ideas to the next level, theres no end to what you can achieve. This is your chance to build a lifelong career, give back to your community, make the world a better place and BE PART OF SOMETHING BIGGER.

Job Security Benefits Bonus Programs

With performance-based compensation, profit sharing, and a no-layoff practice, we take care of our teammates who design, engineer, fabricate, and support the products that define our company.

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Nucor is an Equal Opportunity/Affirmative Action Employer M/F/Disabled/Vets and a drug free workplace