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Description

AWS is seeking a WW Sr Manager, GTM Business Development to manage our Connect GTM field strategy by geography globally for Amazon Connect solutions. Amazon Connect services work backward from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks, Customer Data Profiles, and more). As the Sr Manager, WW GTM Business Development, you will have the opportunity to create and deliver on our strategy to build mind share and adoption of Amazon Connect practices across our most strategic existing and new customers.

The Sr Manager, WW Business Development will own, operate and define GTM strategy for Amazon Connect partners. You will be responsible for building and developing the key programs and initiatives to drive revenue and user adoption, ensuring new customers select AWS as their cloud provider for customer experience solutions via AWS field sellers and partners.

You’ll be responsible for leading a global team that is responsible for driving the Connect Geo GTM motion, which includes developing regionally specific go-to-market strategies and sales plays, enablement programs for AWS field sellers, identifying Connect customers & opportunities, qualifying & building pipeline, driving Connect solution discussions for partners and customers, partnering with our regional Connect teams to qualify and validate how and when we deliver our services regionally, guiding successful customer implementation of the solution, and responsibility for the sales cycle and business goals. By establishing and growing business and technical relationships, and managing day-to-day interactions with these stakeholders, you will be responsible for driving top line revenue growth and overall end customer adoption and value.

The Sr Manager, WW GTM Business Development will align closely with our worldwide sales, go-to-market strategy and business development leaders to drive strategic support, co-programming, and portfolio engagement to increase middle and tail of funnel outcomes and accelerate seller cycles in the field. You will also work with cross functional teams in marketing, solutions architecture, and business development to implement a consistent coverage model, go-to-market strategy, and goals for the AWS business.

Key job responsibilities

• Lead a Customer Obsessed partner business.

• Lead the development and execution of AWS go-to-market strategies with Connect sellers globally.

• Develop long-term strategic relationships across the region.

• Accelerate customer adoption with partners by developing a comprehensive sales and business plan, driving well-developed sales engagements and successful GTM Strategy.

• Create scalable programs and deliver insightful business reviews to unblock partner challenges and drive growth.

• Develop operational planning documents and serve as a Amazon Connect subject matter expert supporting broader internal teams.

• Ensure customer and partner satisfaction.

• Expect moderate travel.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

About the team

This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Basic Qualifications

- Bachelor's degree

- 5+ years of sales/sales management in infrastructure or cloud technology leading a direct or indirect account team and experience leading leaders with proven results

- Leadership experience in a customer-facing role in the CX/VDI technology industry

Preferred Qualifications

- Experience working with new product/service development teams and their outbound functions

- Experience negotiating complex deals with customers and partners or equivalent

- Exceptional people-management skills; able to inspire and foster the right behaviors in others through leading by example (Player/Coach)

- Ability to motivate, encourage and coach others to develop strong relationship building and sales skills

- Track record of building rapport with senior customer executives (e.g. CEO, CIO, CTO), building close relationships, and helping customers execute on large engagements.

- Experience carrying quotas, while consistently exceeded them by doing the right thing for customers

- Strong CX background with history of growing a Contact Center, VDI, or Unified Communications business.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $187,000/year in our lowest geographic market up to $278,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.