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Description

We are looking for a Program Manager to join the E-Commerce Business Team. E-Commerce Program Managers owns key programs and projects to drive critical business inputs to Whole Foods Market and Amazon Fresh’s e-commerce channels such as channel strategy, selection, catalog, inventory, pricing, capacity, and fulfillment. Program Managers lead program definition and execution of key E-Commerce workstreams in partnership with merchandising, marketing, operations, finance and technology.

Owns key programs and projects to drive critical business inputs to Whole Foods Market’s e-commerce channels with emphasis on the topology and deployment of emerging programs. Drives programmatic improvements and best-in-class customer experience. Leads program definition and execution in partnership with merchandising, marketing, operations, supply chain finance and technology. Monitors the online grocery industry, providing thought leadership and innovation to drive the evolution of grocery ecommerce at Whole Foods Market and Amazon.

Key job responsibilities

• Executes assigned E-commerce programs and projects

• Identifies and recommends optimizations for program execution based on competitive analysis, customer insights, customer feedback, and assessment of business results.

• Develops program-specific tactics and goals to achieve business and customer engagement objectives.

• Leads execution of programs, including:

o Managing timelines

o Managing budgets

o Program status communication

• Ensures / develops weekly, monthly, and quarterly reporting for Ecommerce programs.

• Identifies reporting requirements and ensures access to program-related data

• Partners with marketing analytics to assess metrics / dashboard and identify key performance insights.

• Maintains awareness of Ecommerce trends, developments, and best practices.

• Provides coaching and mentoring for new TMs.

• Serves as a resource on WFM capabilities and captainships.

• Informally shares appreciation and feedback to improve the performance of others.

A day in the life

• Understanding of Ecommerce strategy, planning, and execution.

• Good quantitative and financial analysis skills.

• Good analytical skills.

• Excellent communication skills, including written, verbal, and listening.

• Presents information and responds to questions with guidance, one-on-one, and with internal and external customers.

• Tailors communication approach to specific situations and audiences.

• Ability to leverage, influence, navigate, and build partnerships across business teams.

• Impacts the quality of own work and that of the team.

• Ability to build and nurture relationships with cross-functional Team Members.

• Understands standard project management methodologies and requirements.

• Ability to plan, estimate, organize, and monitor projects.

• Ability to keep projects on track financially, creatively, and in accordance with stakeholder deadlines.

• Understands company, business unit, and/or project strategy, goals, and objectives.

• Able to identify alignment / misalignment of team / program goals with larger organizational strategy, goals, and objectives.

• Understands the WFM product mix, supply base, and retail operations.

Basic Qualifications

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.