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The Procurement Process Excellence Lead drives continuous improvement and operational excellence across all procurement functions. This role focuses on enhancing procurement policies, processes, governance, and compliance to improve efficiency, reduce risk, and ensure regulatory adherence. It also leads transformation initiatives, performance monitoring, and change management to deliver strategic value and strengthen procurement capabilities across the organization.

Humana is seeking a Procurement Process Excellence Lead is responsible for driving continuous improvement and operational excellence across all procurement activities, including optimizing policies, governance, procedures, controls, and compliance standards. This role will analyze, design, and implement best-in-class processes, tools, and methodologies to optimize category management, sourcing, contracting, supplier management, and purchasing efficiency. The Lead will partner with cross-functional teams (IT, Audit, Risk, Compliance, etc.) to identify and address improvement opportunities, ensure compliance, and deliver value through enhanced procurement practices.

Reporting to the Director of the Procurement Center for Enablement (C4E”), the Procurement Process Excellence Lead will lead critical initiatives on the procurement transformation roadmap under the stewardship of the Chief Procurement Officer. This role requires a strong blend of strong procurement experience, strategic thinking, analytical skills, and the ability to drive cross-functional collaboration to achieve procurement excellence.

Key Responsibilities

+ **Governance & Policy:** Develop, maintain, and enforce procurement policies, procedures, and standards in alignment with company requirements. Manage process documentation, policies, and procedures; ensure timely updates and communication.

+ **Controls & Compliance:** Monitor and audit procurement activities to ensure compliance with company policies, contractual obligations, and regulatory requirements. Collaborate with internal business partners and stakeholders, including Legal, Finance, IT, Audit & Risk Management, and business units, to ensure alignment with enterprise objectives.

+ **Continuous improvement:** Optimize procurement processes, continuously assess and improve procurement processes, policies and systems to enhance efficiency, reduce costs, and ensure compliance with industry standards and regulatory requirements. Identify, evaluate, and implement automation and digitalization opportunities within procurement. Champion continuous improvement methodologies such as Lean, Six Sigma, or Agile within procurement operations. Lead process assessment, redesign, and standardization initiatives to improve procurement efficiency, quality, and compliance.

+ **Issues & Risks Management:** Owns Procurement Issues and Opportunities (“IOPs”) portfolio consisting of identified process improvements, audit findings, and working towards resolution by both developing and implementing mitigation strategies and improvements. Support audits, risk assessments, and mitigation plans related to procurement activities.

+ **Performance Monitoring:** Develop and monitor key performance indicators (KPIs, such as policy compliance rates, spend under management, audit findings) for procurement processes, and drive data-driven decision-making. Report on process improvement outcomes and make recommendations for future enhancements.

+ **Talent Development and Change Management:** Provide leadership, coaching, and guidance to procurement teams on process excellence principles. Facilitate change management and training programs to support adoption of new procurement processes and tools.

Use your skills to make an impact

Required Qualifications

+ Bachelor's degree in Supply Chain Management, Business Administration, Finance, or a related field.

+ 7+ years’ experience in procurement, sourcing, contract management roles.

+ Demonstrated expertise in process analysis, improvement methodologies and change management.

+ Strong knowledge of procurement processes (sourcing, contracting, category management), technology and procurement compliance.

+ Excellent communication, stakeholder engagement, and change management skills.

+ Strong analytical and problem-solving abilities with diligence.

+ Strong experience with lean, six sigma or similar continuous improvement certifications

Preferred Qualifications

+ Master's degree in Supply Chain Management.

+ Relevant professional certification (e.g., CPSM, CIPS, Agile, PMP)

+ Data Analysis and Reporting, analyze procurement data to identify trends, opportunities for improvement, and cost-saving initiatives. Develop comprehensive reports to communicate findings and support decision-making.

+ Experience with procurement systems.

Additional Information

This position is remote. The role is available to candidates located in the following areas: Louisville, KY; Philadelphia PA; DC metro/Reston VA; Atlanta Metro/GA; Dallas/Austin, TX or Tampa, Orlando, Miami, FL; NYC, NY.

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.