"Alerted.org

Job description: Overview We are seeking a dedicated and detail-oriented Customer Care Manager / Scheduler to join our healthcare team. The Customer Care Manager (CCM) / Scheduler is responsible for coordinating, scheduling, and managing care services for clients while ensuring that our Certified Nursing Assistants (CNAs), Nurses, and other healthcare professionals are efficiently matched to client needs. This role requires strong organizational skills, excellent communication, and a passion for customer service and operational excellence.    Job Type: Full-time   Key Responsibilities: * Manage and maintain the client scheduling process, ensuring timely and accurate staffing of caregivers and nurses. * Match caregivers to clients based on skills, experience, and client preferences. * Oversee daily operations related to staffing, scheduling, and client service coordination. * Maintain accurate documentation, compliance, and adherence to BrightStar Care policies and healthcare regulations. * Build and maintain strong relationships with clients, families, and healthcare professionals to ensure satisfaction and quality of care. * Monitor and address client and employee feedback promptly and professionally. * Collaborate with leadership to improve scheduling processes, workflows, and service delivery.   Requirements * Previous experience in a healthcare administrative role is preferred. Scheduling experience in a high pace environment strongly preferred. * Familiarity with scheduling processes and health information management practices. * Excellent communication skills, both verbal and written. * Ability to work independently as well as part of a team in a fast-paced environment. * Strong organizational skills with the ability to manage multiple tasks simultaneously. * A commitment to maintaining patient confidentiality and adhering to HIPAA regulations.   Skills: * Strong attention to detail and ability to manage multiple priorities. * Excellent communication and customer service skills. * Ability to remain calm and professional in a fast-paced environment. * Proficiency in scheduling employees to shifts     Preferred: Experience managing or coordinating CNAs, LPNs, and RNs in a home care or healthcare staffing environment.   Benefits: * Paid Time Off * Holiday Paid Time Off * Sick Leaves   Schedule: * Monday to Friday * 8:00am – 5:00 pm * On-Call Days   Experience: * Customer service: 1 year (Required) * Computer skills: 1 year (Required) * Scheduling: 1 year (Preferred)