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Description Our client is searching for a skilled and success driven Customer Experience Associate to create exceptional interactions with customers and ensure satisfaction across every touchpoint. As the face of the company, you will be responsible for handling inquiries, resolving issues, and delivering a seamless and personalized customer experience. With a customer-first mindset and an aptitude for problem-solving, the ideal candidate will represent the brand professionally while supporting the organization’s strategic goals of enhancing customer satisfaction and loyalty.

Key Responsibilities: Provide professional and courteous assistance to customers via phone, email, live chat, and other communication channels. Respond promptly to customer inquiries, escalating issues to the appropriate departments when necessary. Act as a liaison between customers and internal teams to resolve service issues or address concerns. Monitor and track customer interactions through CRM software to ensure resolution and follow-up. Gather customer feedback and communicate insights to team leadership for service improvement initiatives. Collaborate with other departments, including sales and technical support, to enhance the customer experience. Maintain a comprehensive understanding of company products, services, and policies to provide accurate information to customers. Identify opportunities to exceed customer expectations and create lasting positive impressions. Uphold company standards for friendly and professional customer service in every interaction. Requirements High school diploma required; associate or bachelor’s degree in business, communications, or a related field preferred. 1-3 years of experience in customer service, client relations, or a related role. Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer service tools. Strong problem-solving skills with excellent verbal and written communication abilities. Ability to multitask and stay organized while handling high volumes of customer inquiries. A passion for providing outstanding service and exceeding customer expectations. Experience in technology-related industries is a plus. Familiarity with social media or live chat platforms for customer service is preferred. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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