• Patient Access Representative

    Robert Half Office Team (Pleasanton, CA)


    Description

    Are you looking to start your healthcare career in a supportive, entry-level environment? This Patient Access Representative role offers the perfect opportunity. As a Patient Access Representative, you will play a crucial role in managing admissions, verifying insurance, and delivering excellent service. This position is ideal for recent graduates of trade schools or individuals with customer service experience looking to transition into healthcare. With a focus on patient registration and administrative support, the Patient Access Representative ensures a positive experience for patients from the moment they walk in.

    Responsibilities:

    + Greet patients and initiate the registration process in a professional and friendly manner.

    + Collect and accurately record payments at the point of service.

    + Verify insurance coverage and identify financial resources for patients.

    + Obtain and process necessary documentation for billing and compliance.

    + Handle routine patient concerns and service recovery, escalating complex issues appropriately.

    + Maintain communication with staff, physicians, patients, and guests via phone, email, or in person.

    + Meet individual productivity goals and performance metrics as assigned by department leadership.

    + Support all operational areas within Patient Access Services.

    Requirements

    Job Requirements:

    + High school diploma or GED equivalent.

    + Strong verbal and written communication skills.

    + Bilingual in English and Spanish.

    + Ability to engage effectively with people at all organizational levels.

    + Proficiency with computers and software related to administrative healthcare functions.

    + Familiarity with medical terminology and healthcare insurance programs (e.g., Medicare, Medi-Cal, Workers Comp, HMO, PPO, POS, CCS, GHPP, Healthy Families).

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .