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When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Primary Responsibilities

+ Responsible for maintaining a constant presence within the Protection Services console.

+ Ensures all hospital keys, radios are accounted for at the beginning and end of each shift

+ Maintains a Daily Operations Journal, Documents all Protection Services activity

+ Maintains Lost and Found items log. Records all items given over to Protection Services and makes attempts to contact the owner of fund property in a timely manner whenever possible.

+ Answer all incoming calls on hospital phone lines, emergency call boxes and hospital intercoms.

+ Dispatch Security/Parking staff for assistance at all entrance/exit gates.

+ Monitors all hospital cameras and report any suspicious activity to Protection Services staff.

+ Maintains a positive attitude while assuring that those individuals who enter the Emergency Department via the entry door have business within the Emergency Department.

+ Must possess excellent communication skills. Have the ability to read, write and speak clearly and concisely. Be able to relay factual information immediately via two way radio or telephone.

+ Possess the ability to maintain a calm demeanor during stressful, demanding situations. Be able to verbally deescalate individuals in person, on the telephone or through the hospital intercom system.

Required Qualifications

+ Adequate reading, oral, and written communicative skills, normally acquired through the completion of a high school diploma or G.E.D. equivalency.

+ One year of related work experience.

+ Valid Massachusetts driver's license preferred.

+ Good decision-making ability in stressful/emergencies.

+ Ability to pass and maintain certification in CPI (Non-violent crisis intervention).

Pay Range:

$20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled