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Description Summary

The Disputes Business Manager serves as a strategic leader responsible for overseeing all activities within a key functional area. This role requires expertise in continuous improvement methodologies and project management, as well as the ability to facilitate process-focused work sessions and manage multiple high-priority initiatives simultaneously.

Key Responsibilities

+ Develop and execute strategic plans aligned with corporate objectives.

+ Implement policies, procedures, and best practices to enhance efficiency and ensure compliance with regulatory and corporate standards.

+ Act as a primary liaison across departments and divisions to drive collaboration and resolve strategic or compliance-related issues.

+ Provide leadership in the development and adoption of new policies, procedures, and technologies.

+ Monitor, analyze, and report on productivity and performance metrics to senior management.

+ Prepare and manage budgets, forecasts, and performance reports for the assigned area.

+ Define and maintain quality service standards to ensure operational excellence.

+ Perform additional duties as assigned to support organizational goals.

Basic Qualifications

+ Bachelor’s degree

+ 4 years of experience in dispute management or dispute operations

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Preferred Qualifications

+ Proven leadership skills with the ability to influence and drive results.

+ Exceptional communication and interpersonal skills.

+ Strong problem-solving and decision-making capabilities.

+ Experience managing cross-functional initiatives and leading process improvement efforts.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.