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+ Application Opening: October 29, 2025

+ Application Deadline: May close at anytime but not before November 13, 2025

+ Work Location: Hybrid with onsite and remote weekly schedule

+ Salary Range: $167,336 - $213,512 (Range A)

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/ .

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results.

HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600 +bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.

What You’ll Be Doing

The Director of Coordinated Entry, Housing Placement, and Problem Solving is a central leader over the County’s efforts to address homelessness and its impact on communities, business districts, and people experiencing homelessness. Reporting to the Deputy Director of Programs, the Director is responsible for leading and directing complex policies, programs, funding, and services to reduce the prevalence of homelessness. This individual is expected to lead a redesign of the Coordinated Entry System as well as implementation and ongoing management of the Coordinated Entry System in support of the San Francisco Continuum of Care (CoC). This individual will lead three managerial teams which comprise of the Housing Placement team, Coordinated Entry team, and Prevention and Problem Solving team.

The position maintains a strong working knowledge of the availability of housing options and eligibility to all housing programs in SF CoC, and researches, recommends, and manages the vision and direction for the SF Coordinated Entry system. This position will also be responsible for completing reports and conducting system evaluation, developing, documenting and implementing policies and standardized protocols and assessment tools, and for working with community providers, advocates and those experiencing homelessness to ensure our delivery system is responsive to client needs and aligned to established priorities.

Essential Duties and Responsibilities:

+ Provides leadership, direction and supervision to staff teams responsible for design and implementation of the coordinated entry system, design and delivery of prevention and problem solving services and transfers within the permanent supportive housing portfolio.

+ Oversee partnership between Housing Placement Manager, Coordinated Entry Manager, and Prevention and Problem Solving Manager, to ensure operational alignment.

+ Implements and oversees Coordinated Entry to the Homelessness Response System: this includes multiple Access Points, mobile outreach, coordinated assessment, partnerships with other agencies, client referrals to programs, data collection and evaluation.

+ Develops, implements and oversees Coordinated Entry and Problem Solving services as described in HSH's Home by the Bay plan (https://www.sf.gov/home-bay) .

+ Oversees and directs the operations of the Homeward Bound and other family reunification programs that help nearly 1,000 people each year reconnect to families or friends who can provide stable housing.

+ Develops, implements, and oversees Prevention and Problem-Solving programs to help prevent people from becoming homeless and diverting people from the Homelessness Response Systems through a variety of programs.

+ Plays a lead role in interdepartmental collaborations related to Coordinated Entry and Problem Solving with the public health, public education, criminal justice, workforce development, social services, and other systems.

+ Develops and implements effective processes to address all populations within the coordinated entry system, i.e.  adults, seniors, veterans, families with minor children, reentry, DV survivors, and transition-aged youth.

+ Establishes performance metrics for and assess the County’s Coordinated Entry System and its role and effectiveness in achieving the County’s goals in addressing homelessness with a focus on addressing racial disparity in the Homeless Response System.

+ Develops and monitors Memoranda of Understanding (MOU), contracts, and grant agreements involving HSH and other parties.

+ Develops and implements training curriculum for staff and service providers and monitors training quality and technical assistance needs.

+ Develops and implements a continuous process improvement plan

+ Supervises, monitors the work of, and coaches’ staff to improve performance; develops work plans; recruits’ staff and conducts performance evaluations.

+ Participates in departmental leadership and collaborates with other managers and teams.

+ Performs other duties as assigned.

MINIMUM QUALIFICATIONS

+ Education: Possession of a Bachelor’s degree from an accredited college or university; AND

+ Experience: Six (6) years of professional experience performing programmatic oversight of homeless programs, including three (3) years of experience supervising professionals.

+ Education Substitution: Additional qualifying full time work experience (2,000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.

+ Experience Substitution: Possession of a Master’s degree from an accredited college or university in Social Work, Public Policy, or related field may substitute for one (1) year of the required six (6) years of experience.

DESIRED QUALIFICATION(S):

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

+ Experience coordinating policy and program development efforts across multiple departments and agencies.

+ Ability to identify opportunities and resources that can expand and improve the County’s capacity for addressing homelessness.

+ Lead and participate in collaborative efforts to coordinate policy and program goals and strategic efforts.

+ Develop and sustain strong partnerships with stakeholders and community members and interest groups.

+ Significant grants and contracts management experience, including budgeting and monitoring responsibilities, and the development of Memorandum of Understandings (MOUs).

+ Familiarity with HUD and other federal and state funding sources and regulations.

+ Working knowledge of laws and regulations governing contract formulation and management; program planning and evaluation techniques; budget and grant preparation and administration.

+ Strong project management skills.

+ Be a hands-on, self-driven and results-oriented strategic leader with demonstrated experience managing people and projects

+ Experience with working with and leading groups in a collaborative environment.

+ Be personable and approachable and enthusiastically motivate peers, stakeholders, and members of the community.

+ Exemplify tremendous personal integrity and dedication to public service and racial equity.

+ Demonstrate an understanding of the ways in which systemic racism shapes and interacts with the experience of homelessness, and a commitment to identifying and changing policies and practices that contribute to racial inequity.

+ Demonstrate passion and commitment to positively impact the lives of people experiencing homelessness.

+ Have exceptional interpersonal and communication skills

Verification of Education and Experience

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications (https://careers.sf.gov/knowledge/#:~:text=Employment%20Applications%20and%20Minimum%20Qualifications) for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

This is a Position-Based Test conducted in accordance with CSC Rule 111A. After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Management Test Battery (MTB) (Weight: 40%): Candidates who meet the minimum qualifications will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please click here (https://sfdhr.org/sites/default/files/documents/Exam-Information/14491-Management-Test-Battery.pdf) .

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review. A passing score must be achieved on the MTB to continue in the selection process and be placed on the eligible list.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes, therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Training and Experience Evaluation (Weight: 60%): Candidates who pass the MTB will be sent a Training and Experience Questionnaire that must be completed by the set date. Candidates will be evaluated on their relevant knowledge, skill and ability levels in job-related areas which may include but not be limited to the following. Knowledge of: HUD and other federal and state funding sources and regulations; policy and program development across multiple departments and agencies; laws and regulations governing contract formulation and management; program planning and evaluation techniques; budget and grant preparation and administration;  personnel administration. Ability to manage multiple complex and competing priorities simultaneously; plan, coordinate and direct work of subordinates and consultants/contractors; develop and sustain strong partnerships with stakeholders and community members and interest groups; recognize issues or inefficiencies and implement effective solutions.

A passing score must be achieved on the Training and experience evaluation in order to be placed/ranked on the Eligible List

Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of  six months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

+ Information About the Hiring Process (https://careers.sf.gov/knowledge/process/)

+ Conviction History

+ Employee Benefits Overview (https://sfdhr.org/benefits-overview)

+ Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)

+ Disaster Service Worker

+ ADA Accommodation (https://careers.sf.gov/accommodations/)

+ Veterans Preference

+ Seniority Credit in Promotional Exams

+ Right to Work (https://careers.sf.gov/knowledge/#:~:text=Identification/Right%20to%20Work)

+ Copies of Application Documents

+ Diversity Statement (https://sfdhr.org/recruitment-details#diversitystatement)

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall (https://www.sf.gov/city-career-center) , 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to the recruitment analyst at [email protected]. Recruitment ID: RTF0160564-01137907

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.