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**Req ID:** RQ209646

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** Secret

**Public Trust/Other Required:** None

**Job Family:** Technical Support Services

Skills:

IT End User Support,IT Service Desk,Remedy Help Desk

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a **Help Desk Specialist** at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

The F-35 Lightning II Program is the Department of Defense's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.

MEANINGFUL WORK AND PERSONAL IMPACT

As a **Help Desk Specialist** , the work you’ll do at GDIT will be impactful to the mission of JSF F-35 support team in China Lake, CA.

+ Provides first-tier software, hardware, and printing technical assistance to computer users.

+ Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.

+ May provide assistance concerning the use of computer hardware, software, and printing.

+ Responds to and diagnoses problems through discussions with users.

+ Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.

+ Serves as focal point for customer concerns.

+ Documents, tracks, and monitors the technical problems to ensure a timely resolution.

+ Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.

+ Simulates or recreates user problems to resolve operating difficulties.

+ Recommends systems modifications to reduce user problems.

+ A working knowledge of the M365 office suite, MS Teams, and the windows operating system.

WHAT YOU’LL NEED TO SUCCEED:

+ **Security Clearance Level:** Active Secret clearance

+ **Required Experience:**

+ 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.

+ Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.

+ Experience with Remedy/Help Desk Management Systems.

+ Progressive experience in the management of a technical support team.

+ Experience developing and providing Service Level Agreements and Help Desk deliverables.

+ **Required Certifications:** (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.

+ **Education:** BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree.

+ **Location:** Onsite in China Lake, CA.

+ **US Citizenship required**

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

+ **Growth:** AI-powered career tool that identifies career steps and learning opportunities

+ **Support:** An internal mobility team focused on helping you achieve your career goals

+ **Rewards:** Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

+ **Community:** Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

The likely hourly rate for this position is between $26.30 - $32.20. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans