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Customer Service Professional I

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Customer Service Professional I

Salary

$21.38 - $31.01 Hourly

Location

Gilbert, AZ

Job Type

Part Time - Non Benefited

Remote Employment

Remote Only

Job Number

26-0094

Department

FINANCE & MANAGEMENT SERVICES

Division

FM UTILITIES

Opening Date

10/28/2025

Closing Date

11/11/2025 11:59 PM Arizona

+ Description

+ Benefits

+ Questions

We Are Seeking

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Customer Service Professional I . With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment.

This is a part-time, non-benefited position, working 25 hours per week with an anticipated start date of December 8, 2025.

This position will work remotely after initial on-site training.

The Customer Service Professional I reports to the Customer Service Supervisor. The primary job duties of this position include:

+ Review and data enter Development Services applications and permits. Scan applications into system;

+ Process cash, check, and/or credit card payments for Development Services and Finance transactions. Balance the cash drawer and prepare bank deposits on a daily basis and/or perform daily reconciliation of payments to the system;

+ Issue and renew Gilbert business licenses. Enter new licenses for processing, take payment and issue license and renewal. Scan applications into the system;

+ Process Public Works work orders for residents requesting service, this includes Streets, Environmental Services, Meter Services, Water Conservation, Water Quality, etc.;

+ Respond to inquiries and requests for utility billing, business licensing, and permitting;

+ View the full Job Description (https://www.governmentjobs.com/careers/gilbert/classspecs/1147039) .

About You

At Team Gilbert , we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

MINIMUM QUALIFICATIONS:

+ Associates degree (A.S., A.A.) or two-year technical certificate in related field;

+ 3 years of experience in a customer service environment and/or in a call center or high-volume phone environment;

+ 2 years of experience using multiple software systems;

+ 1 year of cashiering experience if applicable.

+ Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

PREFERRED SKILLS IN:

+ Using associated software applications;

+ Excellent communication and interpersonal skills as applied to interaction with co-workers, supervisor, and external customers;

+ Mathematical operations, cashiering policies, data entry, and filing techniques;

+ Organization, managing time, and prioritizing work.

This position has been designated as a Sedentary work position that spends the majority of their day in an office environment. Click here (https://www.ssa.gov/OP\_Home/cfr20/404/404-1567.htm#:~:text=Sedentary%20work%20involves%20lifting%20no,in%20carrying%20out%20job%20duties.) to learn more about the different physical exertion levels as defined by the Social Security Administration.

The physical demands and working conditions information above is meant to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities, and looks for opportunities to accommodate different abilities within reason.

Why Team Gilbert?

View this presentation here (https://www.canva.com/design/DAGuq4i\_Vuc/kNfgkhIhxTm9XLB2rke4ZA/view?utm\_content=DAGuq4i\_Vuc&utm\_campaign=designshare&utm\_medium=link2&utm\_source=uniquelinks&utlId=h3b2cb0f6aa) .

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide (https://www.gilbertaz.gov/departments/human-resources/benefits) .

01

In the questions that follow, you will be asked for information about your work history. In answers to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

+ Yes

+ No

02

Do you have an Associates degree (A.S., A.A.) or two-year technical certificate in a related field?

+ Yes

+ No

03

How many years of customer service experience do you have in a call center or high volume phone environment?

+ Less than a year

+ 1-3 years experience

+ 3-5 years experience

+ 5+ years experience

04

How many years experience do you have reconciling financial records?

+ Less than 1 year

+ 1-3 years

+ 3-5 years

+ 5+ years

05

The work of a Customer Service Professional requires strong multi-tasking abilities - working within multiple records management systems (gathering and entering data from multiple work screens) open at the same time, while communicating with customers over the telephone. How many years of experience do you have performing data entry or transactions on multiple systems while assisting one customer?

+ Less than 1 year

+ 1-3 years

+ 3-5 years

+ 5+ years

06

How many years of experience do you have explaining bills (charges, fees, payments, balances) to a customer?

+ Less than a year

+ 1-3 years

+ 3-5 years

+ 5+ years

07

Please select the item that best describes your level of proficiency with Microsoft Office Suite products.

+ No experience

+ Beginner

+ Intermediate

+ Advanced

08

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply)

+ Veteran

+ Disabled Veteran

+ Veteran's Spouse/Surviving Spouse

+ Disabled Spouse

+ None of the above

Required Question

Employer

Town of Gilbert

Address

50 E. Civic Center Drive Gilbert, Arizona, 85296

Phone

(480) 503-6823

Website

https://gilbertaz.gov/jobs

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